KYLE TOTH
Akron,OH
Summary
High-energy banker with a customer-focused approach, dedicated to consistently meeting sales quotas. Confident and proactive in leveraging technology for increased efficiency. Dynamic relationship-builder with over a decade of experience, known for organizational skills and sound judgment that maximize team efficiency. Possesses the ability to overcome barriers with a positive attitude and empathetic approach, driving more meaningful conversations.
Overview
14
14
years of professional experience
Work History
Branch Banker
PNC Bank, NA
05.2022 - Current
- Met or exceeded sales goals for the last 27 consecutive months.
- Surpassed unit goal expectations by 200% over the last 18 months through value proposition and percussive conversations.
- Linked to the development and growth of other bankers through the new hire onboarding program.
- Implemented sales strategies for the promotion of various banking products and services.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Assisted customers with account opening procedures as well as ongoing maintenance requests such as address changes or periodic account reconciliations.
- Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
- Grew households by uncovering unique needs through phone discussions in-bound and out-bound reach.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Developed proactive follow-up systems with clients for increased sales conversion.
Store Manager
McDonald's
05.2021 - 05.2022
- Location ranked top 10% in company for profit in 2021
- Lead 2022 through May in Profit and Loss
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget
- Coached crew in new product offerings, upselling techniques, increasing customer satisfaction ratings
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, food safety and cleanliness
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Trained and developed 8 new managers in only 10 months.
Store Manager
ALDI
10.2018 - 04.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Ensured 20-30 pallets were properly put on shelves daily
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Served over 1,000 shoppers daily
- Prepared annual budgets with controls to prevent overages
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Effectively managed profit growth with active team conversations, report analysis and expense control
Manager in Training
ALDI
11.2017 - 09.2018
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
- Achieved target labor goal of 90% efficiency during my first month of in-store phase of training
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Introduced new methods, practices and systems to reduce turnaround time
- Maximized resource utilization during ALDI Finds projects to uphold strict budget targets.
Store Manager
McDonalds
05.2013 - 11.2017
- Prepared and passed all corporate visits to achieve operational compliance
- Reduced 1-800 customer complaints by 50% in 14 months
- Increased lunch sales by 10% in 3 months by promoting desserts with every transaction
- Developed and promoted over 20 shift managers across three locations to grow and enhance our leadership team
- Supervised guests at front counter, answering questions regarding products.
Assistant Store Manager
Panera Bread
09.2012 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Compiled financial data to comply with budget
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Beat single day lunch sales record by 5% within two months of opening
- Joined 'Pro Team' that opened up new locations across Ohio to train, guide and support all new hires with increased customer traffic.
Assistant Manager/Manager
McDonalds
02.2011 - 09.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits through suggestive selling and menu board management
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Created employee schedules to align coverage with forecasted demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Reviewed sales and gross profit report to assess company efficiency
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
High School Diploma -
Cardinal High School
05.2010
Skills
- Customer Relations
- Sales Promotion Knowledge
- Maximizing Profitability
- Sales Quotas
- Speed and Productivity
- Sales Practices
- Relationship building and management
- Financial operations management
- Sales techniques development
Golfing, Gaming and Dashing
I am an avid golfer at heart, spending years with my father playing this great game. We've even taken the time to build simulators in our garages to play online against one another. During the colder months, my wife and I spend a lot of time at our PC's playing games to pass the time. Door Dash has also been a way to unwind after a long day, and also a great source of additional income and to have with our new son being born this past April.
Timeline
Branch Banker
PNC Bank, NA
05.2022 - Current
Store Manager
McDonald's
05.2021 - 05.2022
Store Manager
ALDI
10.2018 - 04.2021
Manager in Training
ALDI
11.2017 - 09.2018
Store Manager
McDonalds
05.2013 - 11.2017
Assistant Store Manager
Panera Bread
09.2012 - 05.2013
Assistant Manager/Manager
McDonalds
02.2011 - 09.2012
High School Diploma -
Cardinal High School
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