Kyle Trautmann
Tempe,AZ
Summary
Dynamic Collision Center Manager with a proven track record at Midway Collision Center, excelling in operational management and safety compliance. Expert in enhancing team performance and customer satisfaction through effective communication and meticulous attention to detail. Successfully implemented quality control processes, driving continuous improvement and significantly reducing workplace incidents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Midway Collision Center
05.2023 - 10.2025
- Directed daily operations to ensure high-quality vehicle repairs and customer satisfaction.
- Managed team performance, providing training and mentorship to enhance skills and efficiency.
- Implemented quality control processes to monitor repair accuracy and compliance with industry standards.
- Developed and enforced safety protocols, significantly reducing workplace incidents and promoting safe practices.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed operational data to identify trends, driving continuous improvement initiatives within the center.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
Estimator
Midway Collision Center
06.2016 - 05.2023
- Analyzed vehicle damage to provide accurate repair estimates and timelines.
- Conducted thorough vehicle inspections to assess damage and determine repair needs.
- Collaborated with insurance adjusters to facilitate efficient claims processing and approvals.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
Sales Associate
Cox Communications
05.2015 - 05.2016
- Assisted customers with product selection and service inquiries.
- Conducted sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings.
- Participated in training sessions to improve product knowledge and sales techniques.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2020
No Degree - General Studies
Shadow Ridge High School
Surprise, AZ04-2015
Skills
- Safety compliance management
- Insurance process management
- Meticulous attention to detail
- Accounts receivable analysis
- Operational management
- Staff management
- Team leadership and guidance
- Effective communication
- Effective conflict resolution
- Effective relationship management
Certification
Platinum I-Car Certified
Timeline
Collision Center Manager
Midway Collision Center
05.2023 - 10.2025
Estimator
Midway Collision Center
06.2016 - 05.2023
Sales Associate
Cox Communications
05.2015 - 05.2016
Bachelor of Science - Business Management
Grand Canyon University
No Degree - General Studies
Shadow Ridge High School