Kyle Tucker
Arvada,Co
Summary
Results-driven leader with expertise in analytical thinking and problem-solving to enhance business performance. Proven track record in strategic planning to identify growth opportunities and improve operational efficiency. Skilled in analyzing complex data sets to formulate actionable solutions. Committed to collaborating with innovative organizations focused on achieving significant impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Plumbing Service Manager
Foster Plumbing
Denver, CO
02.2023 - Current
- Implemented corrective plans to improve the customer service experience.
- Maintained an up-to-date knowledge base on current trends, technologies and products related to the field of service management.
- Developed strategies for improving operational efficiency, resulting in cost savings and increased revenue.
- Ensured compliance with company policies and procedures as well as industry standards.
- Identified areas of improvement within the department and implemented solutions accordingly.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Monitored progress of ongoing projects and determined necessary steps.
- Managed a team of 10 or more employees to provide high-quality service delivery..
- Upheld established policies and procedures for maximum workplace efficiency.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Cultivated rapport with clients to build loyalty.
- Delegated tasks to employees to effectively complete projects.
Plumbing Service Manager
J&S Plumbing Services
Tampa, FL
09.2021 - 02.2023
- Guide, sell, manage and bill plumbing services and products to residential and commercial clients Ensure the correct course of action is being taken on diagnosed issues
- Communicate over the phone and in person to clients.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Collaborated with other managers to achieve service delivery goals.
- Implemented new procedures to streamline workflow processes.
- Cultivated rapport with clients to build loyalty.
- Ensured compliance with company policies and procedures as well as industry standards.
- Provided and attended workplace training on improving customer service practices.
- Delegated tasks to employees to effectively complete projects.
Plumbing Sales Technician
Johnny Doan plumbing
08.2019 - 09.2021
- Researched competitive pricing models to remain competitive in the market place.
- Conducted product demonstrations for potential customers at trade shows and other events.
- Developed strong relationships with clients through excellent customer service skills.
- Analyzed customer needs, identified opportunities for up-selling, cross-selling, and add-on sales.
- Demonstrated proficiency in troubleshooting and resolving complex issues related to product installation and operation. Assisted in developing strategies to increase efficiency while reducing costs associated with product development.
Server
Applebee's
Tampa, FL
02.2019 - 07.2019
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Processed payments and completed register transactions accurately.
- Monitored food and beverage levels to satisfy customer needs.
- Analyzed system logs to detect potential issues proactively before they become serious problems.
Plumbing Service Technician
Johnny Doan plumbing
Tampa, FL
01.2014 - 01.2019
- Kept accurate inventory of supplies needed for repairs or installations.
- Repaired leaky pipes using proper sealing techniques including soldering and gluing joints.
- Installed and repaired plumbing systems, fixtures, and controls in residential homes.
- Assessed the condition of water supply lines and drainage piping in order to make necessary repairs or replacements.
- Served as a mentor for new employees by providing guidance and instruction on best practices.
- Ensured quality control standards were met throughout each project by inspecting work upon completion.
- Utilized a variety of tools such as wrenches, saws, pipe cutters, threaders, soldering equipment and pumps.
- Educated customers on proper use of their plumbing systems in order to prevent future problems.
- Inspected sewer lines for blockages or broken pipes using video camera technology.
Education
Plumbing
Central Florida plumbing academy
Tampa, FL02.2018
High School Diploma -
Armwood Highschool
Tampa, Florida06.2015
Skills
- Plumbing
- Customer Service (6 years)
- Receptionist
- Power Tools
- Organizational Skills
- POS
- Powerpoint
- Sales
- Server
- Fast learner
- Training
- Upselling
- Marketing
- Cold Calling
- Sales management
- Certifications and Licenses
- Uponor pex
- Food Handler Certification
- Sales Strategies
- Order Supplies
- Business Development
- Set Organizational Policies
- Sales Activities
- Quality Assurance
- Employee Supervision
- Coordinate Events
- Task Delegation
- Employee Relations
- Time Management
- Customer Service
- Cost Management
- Technical Support
- Business Management Principles
- Staff Management
- Operational efficiency
- Service management
- Compliance assurance
- Team leadership
- Employee training
- Project monitoring
- Quality assurance
Personal Information
Title: Service Manager
Certification
- Journeyman Plumber
- Navien level 4 technician
- Rinnai level 2 technician
- Uponor Pex Pipe Installation Certification
- Trackpipe Gas Pipe Certification
- OSHA 10
Accomplishments
- Life Scout with the Boy Scouts of America
- Played key role in driving growth and retention during acquisition transition of multiple companies.
Affiliations
- Coastal Clean Up Member
References
References available upon request.
Timeline
Plumbing Service Manager
Foster Plumbing
02.2023 - Current
Plumbing Service Manager
J&S Plumbing Services
09.2021 - 02.2023
Plumbing Sales Technician
Johnny Doan plumbing
08.2019 - 09.2021
Server
Applebee's
02.2019 - 07.2019
Plumbing Service Technician
Johnny Doan plumbing
01.2014 - 01.2019
Plumbing
Central Florida plumbing academy
High School Diploma -
Armwood Highschool