Kyle Tulp
Bellmond,IA
Summary
Accomplished Service Manager with a proven track record at Van Wall Equipment, enhancing customer satisfaction and streamlining service operations. Expert in strategic business planning and problem-solving, significantly increasing revenue through upselling. Demonstrates exceptional multitasking abilities and ensuring high-quality team performance and customer loyalty.
Overview
10
10
years of professional experience
Work History
Service Manager
Van Wall Equipment
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Technical Support Representative
Hagie Manufacturing
10.2016 - 01.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
Parts Specialist
Hagie Manufacturing
10.2014 - 09.2016
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Education
Associate of Arts -
Kirkwood Community College
Cedar Rapids, IA05-2009
High School Diploma -
Belmond-Klemme Community School
Belmond, IA05-2007
Skills
- Reporting and documentation
- Schedule oversight
- Process Optimization
- Problem-solving abilities
- Multitasking
- Team scheduling
- Reliability
- Customer Relations
- Professionalism
- Adaptability
Timeline
Service Manager
Van Wall Equipment
01.2024 - Current
Technical Support Representative
Hagie Manufacturing
10.2016 - 01.2024
Parts Specialist
Hagie Manufacturing
10.2014 - 09.2016
Associate of Arts -
Kirkwood Community College
High School Diploma -
Belmond-Klemme Community School
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