Kyle Vancampenhout
IT
Milwaukee,WI
Summary
Dedicated Information System Technology professional with history of meeting company goals utilizing consistent and organized practices. Consistently in the top monthly ticket closers with a feedback rating of over 95% positive. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Taking on multiple tasks whilst maintaining organization and time management upon these tasks.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Site IT Support Analyst II
PPG INDUSTRIES, INC
03.2023 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Maintained office PCs, networks and mobile devices.
Associate Site IT Support Analyst II
Oxford Solutions
08.2022 - 03.2023
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Met performance metrics for factors such as ticket volume thresholds and ticket guidelines, producing exceptional customer feedback and providing 100% positive feedback reports.
- Created user accounts and managed access control.
- Configured and distributed devices used daily by employees.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Supported users with software, hardware and network issues.
- Performed remote support tasks for mobile devices, laptops, and desktops correcting issues via Dameware.
Transport Coordinator
Midwest Medical
04.2022 - 08.2022
- Provided timely transportation of diverse clients to healthcare facilities.
- Managed over 30 transportation calls per day.
- Determined most effective mode and routing of materials to customer locations and company facilities
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Worked closely with personnel, customers and contractors to resolve problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Quickly noted patients diagnosis during pager calls with doctors for emergency care, to ensure all transportation requirements met for ambulance needs on scene.
Information systems technician
United States Navy, USN
01.2009 - 01.2013
- Responsible for design, install, operate, and maintain various information systems, local and wide area networks, mainframe, mini and microcomputer systems
- Function as a computer analyst, telecommunications system operator including automated networks and full spectrum of data links and circuits.
- Managed 5 other people towards maintaining all telecommunication lines to ensure communications are up and secure between Naval Vessels and Soldiers on land.
- Fire team leader and Damage control Petty officer in charge of over 30 personnel for all firefighting and medical efforts in emergency situations.
- Trained users on how to properly operate equipment and software programs
- Handled initial troubleshooting and escalation of service requests
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Education
Bachelor's - Business Administration - Information Technology Management
University of Wisconsin – Milwaukee
Milwaukee, WI12.2018
Skills
- Complex Problem-Solving
- Team Leadership
- SQL
- IT Project Management
- Customer Service Expertise
- MS Office Proficiency
- Technical Support and Assistance
- Windows 10/11
- TCP/IP
- Network Repairs and Maintenance
- Risk Mitigation
- Helpdesk Services
- Microsoft Visual C
- Computer Programming
- Critical Thinking
- Component Replacements
- Hardware and Software Configuration
Certification
- EMT - Certified Emergency Medical Technician
- First Aid / CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Site IT Support Analyst II
PPG INDUSTRIES, INC
03.2023 - Current
Associate Site IT Support Analyst II
Oxford Solutions
08.2022 - 03.2023
Transport Coordinator
Midwest Medical
04.2022 - 08.2022
Information systems technician
United States Navy, USN
01.2009 - 01.2013
Bachelor's - Business Administration - Information Technology Management
University of Wisconsin – Milwaukee
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