Kyle Vanderyajt
Denville,NJ
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Professional
Summit Financial
11.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- IT orientations with new advisors and firm new hires.
- Walked individuals through basic troubleshooting tasks.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- MDM deployment and troubleshooting (Intune Company Portal)
Remote Support Technician
Link High Technologies
08.2021 - 11.2023
- Installation and updating software such as SonicWALL Netextender, Autodesk, Adobe, and Bluebeam
- Troubleshooting PC and device internet connectivity
- Printer and Allworx phone deployment/management
- Microsoft 365 and Active Directory administration
- Onboarding/ offboarding client accounts and emails
- Mimecast administration (blocking spam, permitting emails/attachments, creating permanent email bypass policy.)
- Proficient at ConnectWise Manage, Automate, and Screen Connect
- 10-12 tickets handled daily
- Maintaining documentation in IT Glue
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Restaurant Manager
Dorherty Enterprises
07.2015 - 08.2021
- Organized front of house employee training and scheduling
- Maintained liquor cost and ordered paper/ glassware
Education
Certificate - internetwork ENGINEERING
PC Age CAREER Institue
Jersey City, NJ08.2021
Associates - Hosipitality Management
County College of Morris
Randolph, NY03.2012
Skills
- IT Troubleshooting
- IT Documentation
- Network Administration
- IT risk management
- IT service management
- Ticket management
- Okta Administration
- Printer troubleshooting
- Help Desk Experience
- Ticketing system proficiency
- Mobile Device Management
- Desktop support
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- AZ-900
- Mimecast Secure Gateway – Level 1 Warrior
Timeline
IT Professional
Summit Financial
11.2023 - Current
Remote Support Technician
Link High Technologies
08.2021 - 11.2023
Restaurant Manager
Dorherty Enterprises
07.2015 - 08.2021
Certificate - internetwork ENGINEERING
PC Age CAREER Institue
Associates - Hosipitality Management
County College of Morris
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