Kyle Van Driessche
Snohomish
Summary
A highly motivated and driven professional with years of experience in the hospitality industry, known for delivering exceptional customer service and building lasting relationships. Outspoken and results-oriented, I possess a natural sales acumen, always striving to exceed performance targets and provide value. With a deep understanding of customer needs and a passion for helping clients, I approach every interaction with a sales-driven mindset, focused on delivering value and building strong relationships. Adept at working in fast-paced environments, I leverage my experience to drive growth, improve customer satisfaction, and foster positive outcomes for the business. Ready to transition my hospitality expertise into a sales-focused role where I can make a meaningful impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Heritage Restaurant & Bar
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established rapport with regular guests by personalizing conversations during face-to-face interactions or calls which improved client relationship quality.
- Improved customer satisfaction rates by providing tailored solutions to meet individual guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server/Bartender
Willows Lodge
04.2022 - 12.2022
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Server/Bartender
Ristorante Italianissimo
01.2017 - 04.2022
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and process optimization
Education
Associate of Science - Business Administration
Cascadia College
Bothell, WA06-2026
Skills
- Strong teamwork and collaboration abilities
- Excellent time management skills
- Exceptional interpersonal communication and people skills
- Goal-oriented with a focus on results
- Proven relationship-building expertise
- Strong problem-solving and conflict resolution skills
- Proven track record of meeting or exceeding sales targets
Certification
- Superintendent of Public Instruction: Business Management
Timeline
Server/Bartender
Heritage Restaurant & Bar
04.2022 - Current
Server/Bartender
Willows Lodge
04.2022 - 12.2022
Server/Bartender
Ristorante Italianissimo
01.2017 - 04.2022
Associate of Science - Business Administration
Cascadia College
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