Kyle Waggoner
Lander,WY
Summary
Looking to obtain a rewarding and challenging position with a well-reputed organization where I can utilize my exceptional sales, marketing, and diverse customer service experience.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Central Wyoming Sale Manager
EJ Gallo Winery
11.2020 - Current
- I’m Developed and implemented operational strategies to enhance team productivity and efficiency.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated project timelines and resources to meet organizational goals effectively.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Facilitated communication between departments to streamline workflows and resolve issues promptly.
- Implemented training programs that enhanced employee skills and knowledge across the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Owner/Sales Manager
Lander Fly Shop & Wind River Wing Shooting
04.2016 - Current
- Handle all daily, sales, deposits, inventory management, payroll and sales tax.
- Consistently exceeded monthly & yearly sales goals.
- Guided customers through the purchase of goods and services and appropriately resolved customer service issues in a positive manner resulting in high levels of customer satisfaction.
- Research products, acquire vendors for top of the line and cutting edge products, and maintain all accounts.
- Recruit, train and manage all employees, working with them to increase their product awareness, customer service and sales skills.
- Plan and oversee all guided trips including lodging, hosting and entertaining clients.
- Developed relationships with Lander locals and other local businesses.
Accounts Manager
Triple L
04.2018 - 02.2020
- Presented and sold salt water disposal units to new and existing clients.
- Oversee all accounts payable and receivable.
- Initiate payment plans for outstanding invoices.
- Work with outside legal representation to remedy billing disputes.
- Work directly with vendors to coordinate delivery and pick up of equipment.
Committee Member
Destination Lander
01.2016 - 01.2018
- Attended meetings focused on developing tourism and economic growth for Lander, WY.
- Brainstormed with other local businesses and stakeholders to develop long term plans for increasing travel to and time spent in Lander.
National Leasing Manager
Land Leader/Hayden Outdoors
05.2015 - 05.2016
- Developed and oversaw timber, oil/gas, agricultural, and hunting leases nationwide.
- Met with landowners to present and sell the program and recruit new leases.
- Oversaw the sales/marketing and advertisements of leases.
- Represented Land Leader and Hayden outdoors at multiple Sportsman shows, conferences and other sales/marketing venues.
Hunting & Farm Manager
Open Country Adventures/Wine Glass Ranch
09.2011 - 05.2015
- Represented OCA in multiple nationwide sportsman shows, marketing and selling hunts.
- Solely responsible for increasing the hunter days each year in the process bringing in increased revenue.
- Regularly met and exceeded sales goals by at least 40% for four consecutive years.
- Managed perspective leads and existing customers using OCA platform to accurately forecast revenue and nurture long term business relationships.
- Championed excellent customer service for every client by responding promptly to requests, inquiries, suggestions and concerns.
- Planned and coordinated farming and hunting operations with ranch & cattle manager, so that all facets of the Wine Glass Ranch were successful.
- Successfully wrote grants to the state of Nebraska for tourism and environmental funds.
- Worked with state agencies to develop and maintain CRP and sound hunting and farming practices.
- Hosted and entertained clients from around the world.
Shop Manager/Guide
ArkAnglers Fly Shop and Guide Service
03.2009 - 07.2011
- Increased sales/guide volume by 22 % in less than two years.
- Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits.
- Hired, trained sales and guide staff.
- Increased store inventory and expanded merchandise purchases.
- Responsibilities included purchasing, merchandising, customer service, guiding and all facets of managing a retail store and guide service.
Education
BA - Business Administration
Metropolitan State College
Denver, COAssociates - Business
Otero Junior College
La Junta, COAssociates - Science
Garden City Community College
Garden City, KSSkills
- Strong communication and interpersonal skills used to establish and maintain strong relations with employees, stakeholders, clients and vendors
- Ability to work effectively under pressure
- Knowledge of multiple computer programs
- Efficient at balancing and completing multiple goals at one time
- Decision-making
- Time management
- Team leadership
- Customer service
Timeline
Central Wyoming Sale Manager
EJ Gallo Winery
11.2020 - Current
Accounts Manager
Triple L
04.2018 - 02.2020
Owner/Sales Manager
Lander Fly Shop & Wind River Wing Shooting
04.2016 - Current
Committee Member
Destination Lander
01.2016 - 01.2018
National Leasing Manager
Land Leader/Hayden Outdoors
05.2015 - 05.2016
Hunting & Farm Manager
Open Country Adventures/Wine Glass Ranch
09.2011 - 05.2015
Shop Manager/Guide
ArkAnglers Fly Shop and Guide Service
03.2009 - 07.2011
BA - Business Administration
Metropolitan State College
Associates - Business
Otero Junior College
Associates - Science
Garden City Community College
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