Kyle Waldron
Lubbock
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Officer
Highlands Residential Mortgage
09.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Store Manager
Discount Tire
12.2016 - 09.2023
- Managed daily operations, ensuring efficient tire installation and customer service.
- Trained staff on tire maintenance procedures and safety compliance.
- Oversaw inventory management, optimizing stock levels for peak demand.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Analyzed sales trends to identify opportunities for operational improvements.
- Collaborated with regional management to align store objectives with company goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Discount Tire
04.2006 - 12.2016
- Led team initiatives to enhance operational efficiency and streamline processes.
- Mentored staff on best practices, fostering a culture of continuous improvement.
- Developed and implemented training programs to increase employee engagement and performance.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
- Oversaw scheduling and resource allocation to maximize productivity across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Clovis High School
Clovis, NM05-2004
Skills
- Goal oriented
- Relationship selling
- Teamwork and collaboration
- Sales development
- Financial analysis
- Data interpretation
- Document analysis
- Scheduling oversight
- Production leadership
- Analytical and critical thinking
- Attention to detail
- Customer service
Timeline
Mortgage Loan Officer
Highlands Residential Mortgage
09.2023 - Current
Store Manager
Discount Tire
12.2016 - 09.2023
Assistant Manager
Discount Tire
04.2006 - 12.2016
Clovis High School
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