Kyle Walia
Enterprise Customer Success Manager
Chicago,United States of America
Summary
Resourceful Account Manager / AE with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Enterprise Customer Success Manager
Keeper Security Inc
Chicago, IL
05.2021 - 08.2022
- Keeper Security -Managed book of 390 accounts, total revenue 1.3 mil
- Renewal percentage at 96% -Expansion quota year one 110% Current YTD Quota at 90% through 8 Months
- Day to day includes Running QBRs, Integration calls,Initial Onboarding, Product updates, feature updates,Renewal outlook, Channel partner onboarding & deal registration calls and Support calls
- Cross team functionality with engineering, support, finance, and Sales executives -Average Deal size 10k-30k
- Met or surpassed renewal rates and upgrade goals.
- Provided business, technical and product knowledge in support of post-sales activities.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Account executive
Pure Storage
Chicago, IL
04.2020 - 02.2021
- Responsible for closing sales to SMB - Mid size
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Accounts located in NY and NJ
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Trained clients on product features and updates to secure buy-in.
- May-January 2021 657k Booked 9.6 million current in rolling 180 day - PipeLine 5 Net New Logos
- Managing 9.5 Million Dollar Book with 33 current Accounts
- High Volume Outbound Prospecting / Calls / Emails
- Tracking for 140% over Quota May 21'
- LayOff due to Continued Covid-19 Pandemic
Account Executive
KeepTruckin
Chicago, IL
01.2020 - 04.2020
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prospecting including managing team of 10 BDRs, helping qualify leads and close new business.
- Covid-19 Layoff
Enterprise Account Manager
NowSecure
Chicago, IL
01.2019 - 01.2020
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Developed creative solutions to meet individual client needs.
- Aggressively identifying opportunities for strategic relationships
- Working closely with the CMO and Marketing team to ensure the delivery of global growth plans
- Record of performance working with Top Fortune 500 companies and engaging in high value deals.
- Holding a key role in the success of the company by developing and implementing productive sales process with KPI's / 130k in Revenue closed, 67 opportunities created
- Expand company's services portfolio to partners and clients globally.
Senior Account Manager
CoStar
Washington, DC
02.2017 - 09.2018
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Sell the value of CoStar/LoopNet products to prospects by articulating how our solutions meet their needs and improve the business process. Accomplished through cold calling, consultative selling, and group presentation
- Key Achievements:
- 2017 - 110% of Net Target
- 2018 - 130% of Net Target
Education
Bachelor of Arts -
Indiana University - Purdue University Indianapolis
Indianapolis, IN 05.2014 - 05.2016
Associate of Science - Computer Science
University of Indianapolis
Indianapolis, IN 05.2010 - 05.2014
Skills
Sales management
Revenue growth
Client service optimization
Negotiation
Key accounts development
Pipeline development
Strategic planning
Timeline
Enterprise Customer Success Manager
Keeper Security Inc
05.2021 - 08.2022
Account executive
Pure Storage
04.2020 - 02.2021
Account Executive
KeepTruckin
01.2020 - 04.2020
Enterprise Account Manager
NowSecure
01.2019 - 01.2020
Senior Account Manager
CoStar
02.2017 - 09.2018
Bachelor of Arts -
Indiana University - Purdue University Indianapolis
05.2014 - 05.2016
Associate of Science - Computer Science
University of Indianapolis
05.2010 - 05.2014