Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Walia

Kyle Walia

Enterprise Customer Success Manager
Chicago,United States of America

Summary

Resourceful Account Manager / AE with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Enterprise Customer Success Manager

Keeper Security Inc
Chicago, IL
05.2021 - 08.2022
  • Keeper Security -Managed book of 390 accounts, total revenue 1.3 mil
  • Renewal percentage at 96% -Expansion quota year one 110% Current YTD Quota at 90% through 8 Months
  • Day to day includes Running QBRs, Integration calls,Initial Onboarding, Product updates, feature updates,Renewal outlook, Channel partner onboarding & deal registration calls and Support calls
  • Cross team functionality with engineering, support, finance, and Sales executives -Average Deal size 10k-30k
  • Met or surpassed renewal rates and upgrade goals.
  • Provided business, technical and product knowledge in support of post-sales activities.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Account executive

Pure Storage
Chicago, IL
04.2020 - 02.2021
  • Responsible for closing sales to SMB - Mid size
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Accounts located in NY and NJ
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Trained clients on product features and updates to secure buy-in.
  • May-January 2021 657k Booked 9.6 million current in rolling 180 day - PipeLine 5 Net New Logos
  • Managing 9.5 Million Dollar Book with 33 current Accounts
  • High Volume Outbound Prospecting / Calls / Emails
  • Tracking for 140% over Quota May 21'
  • LayOff due to Continued Covid-19 Pandemic

Account Executive

KeepTruckin
Chicago, IL
01.2020 - 04.2020
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Built and strengthened relationships with new accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Prospecting including managing team of 10 BDRs, helping qualify leads and close new business.
  • Covid-19 Layoff

Enterprise Account Manager

NowSecure
Chicago, IL
01.2019 - 01.2020
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Developed creative solutions to meet individual client needs.
  • Aggressively identifying opportunities for strategic relationships
  • Working closely with the CMO and Marketing team to ensure the delivery of global growth plans
  • Record of performance working with Top Fortune 500 companies and engaging in high value deals.
  • Holding a key role in the success of the company by developing and implementing productive sales process with KPI's / 130k in Revenue closed, 67 opportunities created
  • Expand company's services portfolio to partners and clients globally.

Senior Account Manager

CoStar
Washington, DC
02.2017 - 09.2018
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Sell the value of CoStar/LoopNet products to prospects by articulating how our solutions meet their needs and improve the business process. Accomplished through cold calling, consultative selling, and group presentation
  • Key Achievements:
  • 2017 - 110% of Net Target
  • 2018 - 130% of Net Target

Education

Bachelor of Arts -

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2014 - 05.2016

Associate of Science - Computer Science

University of Indianapolis
Indianapolis, IN
05.2010 - 05.2014

Skills

Sales management

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Timeline

Enterprise Customer Success Manager

Keeper Security Inc
05.2021 - 08.2022

Account executive

Pure Storage
04.2020 - 02.2021

Account Executive

KeepTruckin
01.2020 - 04.2020

Enterprise Account Manager

NowSecure
01.2019 - 01.2020

Senior Account Manager

CoStar
02.2017 - 09.2018

Bachelor of Arts -

Indiana University - Purdue University Indianapolis
05.2014 - 05.2016

Associate of Science - Computer Science

University of Indianapolis
05.2010 - 05.2014

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Kyle WaliaEnterprise Customer Success Manager