Kyle Wallace
Spring
Summary
Dynamic and mission-driven HR executive with over 20 years of experience aligning people strategies with business objectives across industrial, manufacturing, and military sectors. Recognized for expertise in M&A integration, cultural unification, and transforming workforces post-acquisition. Trusted advisor to C-suite and operations leaders, consistently building resilient, high-performing teams through systems prioritizing safety, accountability, and holistic human health. Decorated military officer with a proven track record in veteran hiring and a passion for fostering leadership through structured change in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Operations Director
HOMELAND DEFENSE
01.2025 - Current
- Serve as Senior Operations & Workforce Strategy Officer for ARNORTH, leading talent integration, resilience, and digital transformation across 100+ locations and 1,000+ team members.
- Oversee enterprise operations and workforce alignment from the Joint Interagency Operations Center (JIAOC), ensuring mission execution, readiness, and real-time reporting across multiple time zones.
- Drive process modernization through MS Office AI automation and Maven (Palantir) analytics, improving data accuracy, workflow visibility, and decision-cycle speed across the command.
- Design and implement resilience and culture initiatives addressing moral injury, leadership ethics, and workforce well-being—enhancing team performance and organizational trust.
- Facilitate leadership development and resilience training to improve decision-making, stress management, and retention among senior officers and NCOs.
- Advise and resource regional teams nationwide, developing internal performance-tracking systems, morale programs, and cultural integration strategies that accelerate efficiency and engagement.
- Collaborate daily with senior executives and General Officers to align talent strategy, organizational design, and cultural change with the company's mission.
Managing Director of HR
UTLX MANUFACTURING
01.2023 - 01.2024
- Strategized and executed HR initiatives, aligning strategies with goals, boosting employee engagement by 10% and retention by 15%.
- Led seamless HR integration, successfully managed HR functions during a major acquisition, ensured a smooth transition, and maintained high employee morale.
- Implemented a global talent management program, identifying and developing high-potential employees, leading to a 20% increase in internal promotions.
- Championed diversity efforts, leading to a 25% rise in diverse hires and a more inclusive culture.
- Managed workforce planning for 700+ employees at 3 sites, cutting turnover by 7% and keeping an annual rate of 16.2%, below the 20% goal.
- Enhanced HR operational efficiency, improving efficiency by 10% through key performance indicators (KPIs) and streamlined processes.
- Enhanced performance tracking increased report accuracy by more than 50% for salaried employees and introduced SMART goals evaluation. This benefited the employee experience by setting goals for over 100 salaried staff.
- Developed a hiring plan to shift the workforce to automated roles aligned with future AI needs, advancing manufacturing's competitive edge in tech.
- Collaborated with educational institutions, local and state councils, and community colleges to improve skills in higher education and build future talent.
Director of Field HR Operations
UTLX ON-SITE MOBILE MINI SERVICES
01.2019 - 01.2023
- Developed and implemented an Employee Experience Team for UTLX and Procor Field Services across 120 locations and over 700 employees—introducing a Recognition Program, refined Anniversary Program, Quarterly Newsletter, and Town Halls.
- Harmonized a new job classification system for UTLX and Procor, enhancing career growth opportunities and increasing employee retention.
- Identified key turnover hotspots and established action plans, reducing attrition by 10%.
- Championed implementing a shared service for the Center of Excellence in Recruiting, saving over $1.2 million by reducing agency fees and streamlining the recruitment process.
- Successfully rolled out a robust HRIS (Workday) & ADP payroll for all Field Services locations.
- Integrated five acquired sites in two years, managing all HR aspects of mergers and ensuring seamless transitions.
- Proficient in utilizing Microsoft Office Suite to enhance collaboration and processes.
Senior HR Business Partner
UTLX ON-SITE SERVICES
01.2018 - 01.2019
- Partnered with colleagues to innovate, enhance, and drive HR programs, aligning them with strategic business goals and increasing employee satisfaction scores by 15%.
- Provided strategic coaching, empathy, and support to managers, enhancing leadership effectiveness and operational HR aspects, resulting in a 20% improvement in team performance.
- Created and implemented new HR process improvements and policy developments, streamlining operations and ensuring compliance, reducing processing times by 30%.
- Conducted essential training programs, including Sexual Harassment, Performance Management Training, and Diversity, leading to a 25% increase in employee knowledge and compliance.
- Promoted a sustainable and engaging culture through various initiatives, resulting in a 10% increase in employee engagement and retention.
- Designed and delivered succession planning for supervisory to senior-level management, ensuring a pipeline of future leaders and reducing time-to-fill key positions by 40%.
Field HR Business Partner
PATTERSON UTI
01.2017 - 01.2018
- Managed all employee relations issues, building effective working relationships and improving retention by 15% while strengthening employee morale.
- Provided day-to-day performance management guidance, enhancing leadership effectiveness through coaching, counseling, career development, and disciplinary actions, resulting in a 20% improvement in team performance.
- Managed and resolved complex employee relations issues through thorough investigations, reducing disciplinary incidents by 25% and ensuring compliance with legal requirements.
- Led the interview, hiring, and onboarding process in a high-volume, fast-paced environment, maintaining a consistent 95% adherence to Equal Employment Opportunity and Anti-Harassment policies.
- Prepared reports and analyzed data, trends, and metrics, developing data-driven solutions and policies that increased HR efficiency by 30%, utilizing Oracle HRIS, Oracle IRecruit, and Oracle Business Intel.
- Provided guidance and input on workforce and succession planning, ensuring a robust pipeline of future leaders and reducing time-to-fill key positions by 40%.
HR Business Partner
INNOVEX (DRIL-QUIP, INC.)
01.2012 - 01.2017
- Managed significant change using effective project and change management techniques, successfully creating and managing a continuing education program.
- Acted as an influential strategist, coaching and implementing HR initiatives with functional leaders, driving a 15% improvement in team performance.
- Implemented process design, performance improvement, coaching, and organizational design, leading to a 20% increase in operational efficiency.
- Developed proactive and reactive interventions to maintain positive employee relations, resulting in a 25% reduction in employee disputes and improved overall morale.
- Successfully implemented SuccessFactors HRIS globally as Project Manager of LMS and Project Lead for performance, enhancing HR operations for over 3,000 employees in Aberdeen, Singapore, and Brazil, bridging the gaps for people systems.
- Utilized strong analytical skills to analyze data, understand trends, and develop actionable recommendations, increasing HR policy compliance by 30%.
Education
Master Business Administration - Human Resources
CAPELLA UNIVERSITY
Minnesota01.2021
Master of Divinity - Counseling
LUTHER RICE UNIVERSITY
Georgia01.2012
Bachelor of Arts and Sciences - Business Administration
DALLAS BAPTIST UNIVERSITY
Texas01.2003
Skills
- M&A Integration Strategy
- Field-Centric Workforce Leadership
- Workforce Stabilization & Retention
- Culture Implementation at Scale
- Talent Pipeline & Succession Architecture
- Executive Alignment & C-Suite Advisory
- Systems Transformation & HR Tech Leadership
- Resilience & Ethical Leadership
Affiliations
- Society for Human Resources Management (SHRM), member, 2013 – Present
- HR Houston Chapter – Human Resources Management Association, 2014 – Present
- The National Society of Leadership and Success, member, 2021 – Present
Timeline
Operations Director
HOMELAND DEFENSE
01.2025 - Current
Managing Director of HR
UTLX MANUFACTURING
01.2023 - 01.2024
Director of Field HR Operations
UTLX ON-SITE MOBILE MINI SERVICES
01.2019 - 01.2023
Senior HR Business Partner
UTLX ON-SITE SERVICES
01.2018 - 01.2019
Field HR Business Partner
PATTERSON UTI
01.2017 - 01.2018
HR Business Partner
INNOVEX (DRIL-QUIP, INC.)
01.2012 - 01.2017
Master of Divinity - Counseling
LUTHER RICE UNIVERSITY
Bachelor of Arts and Sciences - Business Administration
DALLAS BAPTIST UNIVERSITY
Master Business Administration - Human Resources
CAPELLA UNIVERSITY
PROFESSIONAL DEVELOPMENT
- COMMAND AND GENERAL STAFF COLLEGE, Kansas Intermediate Level Education, Strategic Leadership, 2023
- CAPTAINS CAREER LEADERSHIP COURSE, South Carolina Strategic Leadership, 2019
- BASIC OFFICERS LEADERSHIP COURSE, South Carolina Strategic Leadership, 2012
- HUMAN RESOURCES SPECIALIST COURSE, Texas HR Core, 2005
- HUMAN RESOURCES RECRUITER COURSE, South Carolina Talent Fundamentals Course, 2005
- AEROSPACE MAINTENANCE APPRENTICE, Missouri USAF B-2 Stealth Bomber, 2000
- SENIOR PROFESSIONAL HUMAN RESOURCES (SPHR) CERTIFICATE Rice University – Executive Education, 2014
- GRADUATE CERTIFICATE FINANCE AND ACCOUNTING Rice University – Executive Education, 2013
- SELLING, NEGOTIATION, & PRESENTATION SKILLS Miller Heiman Group – Executive Education, 2005
ADDITIONAL EXPERIENCE
- INNOVEX (DRIL-QUIP), Houston, TX, Master Scheduler, 2010-2012. Served as the critical liaison between manufacturing, operations, and distribution, ensuring seamless coordination of manufacturing loads across facilities. Drove continuous improvement initiatives, increasing on-time delivery rates by 15% over 12 months and achieving a 98% adherence rate to production schedules, leveraging thorough knowledge of lean manufacturing processes and products to enhance organizational success.
- INNOVEX (DRIL-QUIP), Houston, TX, Inside Sales, 2007-2010 Assisting in the sales process with technical product input for quotes and orders and consulting on product needs and price negotiations. Accomplishments included maintaining sales site reports, providing inter-company sales prices to global offices, developing multi-million-dollar contracts, creating pricing structures based on drawings and technical publications, and analyzing market dynamics, pricing trends, and operating margins.
MILITARY EXPERIENCE
- ARMY RESERVES, Houston, TX, Major-Operations Action Officer, 2019-2025. Provided transformational spiritual leadership and strategic counseling to soldiers and their families. Conducted impactful religious ceremonies, advised senior leaders on critical ethical matters, and delivered rapid-response pastoral care during crises. Designed and executed robust religious education programs, forged strategic partnerships with local communities, and mentored emerging chaplain leaders.
- ARMY RESERVES, Houston, TX, Captain-Commissioned Officer Chaplain, 2007-2019. Provided spiritual support and counseling to soldiers and their families. Conducted religious ceremonies, offered ethical guidance to commanders, and responded quickly with pastoral care during emergencies. Created and led educational programs, built connections with local communities, and mentored chaplain assistants.
- ARMY RESERVES, Houston, TX, HR Specialist Non-Commissioned Officer, 2005-2007. Prepared comprehensive personnel accounting and strength management reports while managing personnel casualty documents. Handled requests for identification cards, leave management, and duty orders; managed personnel records, transfers, and separations; processed requests related to compliance, employee training, and compensation and benefits programs.
- ARMY RESERVES, Houston, TX, HR Recruiter, 2004-2005. Tasked with achieving DA-assigned quantitative enlistment objectives, expertly met daily, weekly, and monthly prospecting targets through multi-channel recruitment strategies, including cold calling, area canvassing, referral generation, and online lead sourcing. Conducted detailed Army interviews to ensure fulfillment of the annual recruitment pipeline.
- AIR FORCE, Whiteman AFB, MO, Aerospace Maintenance Apprentice, 1996-2005. Critical in ensuring this advanced aircraft's operational readiness and maintenance. Oversaw and performed intricate maintenance tasks, inspections, and repairs on the B-2, ensuring its peak performance and mission capability. My duties included troubleshooting complex systems, coordinating with engineering teams, and adhering to strict maintenance protocols and safety standards.