Kyle Ward
Bastrop,TX
Summary
Versatile and compassionate professional with a background in the funeral industry and the sales industry, I understand the need to deliver favorable results to the client, adept in Microsoft Office and demonstrating strong computer literacy. Excelled in fostering client relationships, enhancing customer satisfaction, showcasing adaptability and compassionate communication. Exceptionally well at problem solving and adapting to challenging situations.
Overview
10
10
years of professional experience
Work History
Funeral Attendant/Removal Technician
Providence Funeral Home
01.2020 - Current
- Welcomed families and visitors into our facility in a warm and professional manner.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards, and preparing audio/visual equipment.
- Conduct first call removals at homes, hospitals, hospice facilities, and anywhere else required for both families that hired our services and for Bastrop County with professionalism and discretion.
- Transported remains at the Justice of the Peace's discretion to Medical Examiner or Funeral Home
- Trained new hires on company policy and procedure for funeral services as well as trained several new hires on performing first calls
- Dressing and casketing the deceased
- Facility and vehicle upkeep
Inside Sales Representative
Southwestern HVAC Sales
08.2024 - 01.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
Counter Salesperson
Robert Madden Industries
08.2014 - 02.2024
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Enhanced team productivity by sharing product knowledge and expertise with colleages.
- Answered telephone calls to offer information and promote business products.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Funeral Attendant
All Faiths Funeral Services
06.2017 - 01.2020
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Performed first call removals for families that entrusted their loved one into our care
Education
GED -
Texas Workforce Commission
Bastrop, TX09-2015
Taylor High School
Taylor, TX05-2013
Skills
- Microsoft Office; Powerpoint, Excel, Word
- Strong Computer Literacy
- Email and Phone etiquette
- Detail Oriented
- Compassionate communication
- Problem solving
- Adaptability
Timeline
Inside Sales Representative
Southwestern HVAC Sales
08.2024 - 01.2025
Funeral Attendant/Removal Technician
Providence Funeral Home
01.2020 - Current
Funeral Attendant
All Faiths Funeral Services
06.2017 - 01.2020
Counter Salesperson
Robert Madden Industries
08.2014 - 02.2024
GED -
Texas Workforce Commission
Taylor High School
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