Dynamic and results-driven leader with 20+ years of experience driving operational excellence, scaling businesses, and optimizing multi-state portfolios. Proven track record in revenue growth, P&L management, and high-impact team leadership. Spearheaded nationwide expansion, growing operations by 300% while enhancing efficiency, service quality, and sustainability initiatives. Adept at streamlining processes, fostering collaboration, and executing strategic solutions to elevate business success.
· Direct multi-state operations, overseeing maintenance, housekeeping, vendor management, onboarding, and inspections for a portfolio of 550 properties across 8 markets.
· Expanded property portfolio by 83% in one year, scaling operations while maintaining service excellence and efficiency.
· Lead and develop a high-performing team of 10 managers and 25 employees, fostering collaboration and achieving company-wide Objectives and Key Results (OKRs).
· Oversee P&L management for 5 key markets, driving operational growth and ensuring financial accountability.
· Strategically align operational practices with organizational growth initiatives to achieve sustained success.
· Transformed a boutique clothing repair facility into one of the nation's largest warranty and gear maintenance operations, partnering with renowned brands like Canada Goose, Patagonia, Arc'teryx, Helly Hansen, and Vail Resorts.
· Scaled operations from a single location with 12 employees to four locations nationwide, achieving a 300% revenue growth and a 500% increase in gross margin within two years.
· Directed all facets of business operations, including HR, profit and loss management, business development, accounting, payroll, hiring, and operations strategy.
· Developed comprehensive employee handbooks, job descriptions, and policies to foster inclusivity and streamline organizational practices.
· Led sustainability initiatives such as recommence programs and recycling efforts, driving environmental responsibility alongside operational success.
· Concurrently managed and consulted for multiple organizations while leading the mission-driven operation of Love of the Game, a program dedicated to creating equitable opportunities for young athletes.
· Directed initiatives in Sales and Operations Management, District Training and Development, Area Management, Marketing and Event Planning, and New Store and Concept Launches, prioritizing inclusivity and community impact.
· Supervised diverse teams of up to 250 employees across five locations, fostering a collaborative and supportive work environment.
· Pioneered the creation and implementation of a new brick-and-mortar retail initiative for one retailer, successfully piloting an innovative concept for another, with a focus on accessibility and customer experience.
· Founded and led an organization dedicated to providing equitable opportunities for young baseball players, ensuring they could learn, grow, and thrive without physical, social, or financial barriers.
· Trained, scouted, and mentored over 2,000 players, ages 8 to 18, across Fort Collins, CO, and Sarasota, FL, overseeing tournaments, league play, and the provision of academic support through tutoring and educational resources.
· Ensured inclusivity by guaranteeing at least 25% of players participated at no cost, aligning with the organization’s mission of accessibility and opportunity.
· Directed operations for a training facility, supervised up to eight teams and the recruiting department, and managed a team of 30 employees, maintaining excellence and consistency in organizational objectives.
Strategic & Leadership Skills
Strategic Planning
Operational Excellence
Leadership Development
Change Management
Business Growth Strategy
P&L Management
Organizational Development
Executive Decision-Making
Stakeholder Management
Crisis Management
Financial & Analytical Skills
Budgeting & Financial Oversight
Data Analysis & Reporting
Risk Assessment & Mitigation
Forecasting & Financial Planning
Cost Reduction Strategies
Process & Efficiency Optimization
Process Improvement
Workflow Automation
Performance Metrics & KPIs
Supply Chain Optimization
People & Team Management
Talent Acquisition & Retention
Employee Engagement & Culture Building
Coaching & Mentorship
Conflict Resolution
Diversity, Equity & Inclusion (DEI) Initiatives
Customer & Market Strategy
Customer Experience Strategy
Market Analysis & Competitive Intelligence
Brand & Reputation Management
Product Lifecycle Management
Sales & Revenue Optimization
Project & Operations Management
Project Management
Vendor & Supplier Negotiation
Logistics & Distribution Management
Inventory Control & Optimization
Procurement Strategy
Communication & Influence
Executive Communication & Public Speaking
Negotiation & Persuasion
Cross-Functional Collaboration
Presentation & Storytelling Skills
Relationship Building
Sustainability & Compliance
Regulatory Compliance & Legal Oversight
Sustainability Initiatives
Ethical Business Practices
Corporate Social Responsibility