Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Warsaw

Summary

Customer service professional with extensive experience coordinating client interactions and providing outstanding customer service. Strong history of delivering excellent interpersonal and problem-solving skills, with the ability to be highly effective in a fast-paced, pressured environment. Well-versed in shipping, freight, returns, defects, troubleshooting, escalating, and issue resolution. Looking to leverage acquired skills for the next opportunity.

Overview

10
10
years of professional experience

Work History

ORDER MANAGEMENT SPECIALIST

Keurig/Dr Pepper
Burlington
12.2024 - Current
  • Communicated with customers regarding order status and delivery updates.
  • Maintained accurate records of orders, returns, and exchanges in databases.
  • Trained new staff on order processing procedures and system usage.
  • Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
  • Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.

CUSTOMER OPERATIONS COORDINATOR

Spindrift
02.2023 - 08.2024
  • Effectively coordinate with warehouse and carrier teams to track current orders, confirm pick-up and delivery appointments, and ensure timely delivery, achieving an on-time delivery rate exceeding 80% despite uncontrollable variables.
  • Oversee an average of 40-50 successful deliveries during slower months and 50-80 successful deliveries during busier months.
  • Effectively communicate and resolve missed pickups and delivery issues, ensuring transparency among all stakeholders and preventing surprises.
  • Interact daily with sales and buyers to provide order updates and address changes, collaborating with cross-functional teams to optimize order scheduling, product selection, resolve out-of-stock issues, and determine shipping logistics for successful order fulfillment.
  • Skillfully managed the end-to-end order process, from accurate processing and creation in NetSuite to meticulous fulfillment with proper BOLs, ensuring correct best-by dates for customers; additionally, invoiced orders upon carrier-confirmed delivery with meticulous attention to detail for invoice accuracy.
  • Serve as a vital link between Spindrift and its customers, playing a pivotal role in the end-to-end order processing workflow, ensuring seamless order integration, appointment confirmation, timely deliveries, and accurate invoicing, significantly enhancing operational efficiency and customer satisfaction.
  • Facilitated 4-5 weekly onboarding sessions for new team members, ensuring their proficiency and comfort with job processes and responsibilities.

CUSTOMER ADVOCATE

Houzz
06.2021 - 10.2022
  • Effectively addressed and resolved issues, inquiries, technical support requests, returns, retention efforts, or order-related questions for 80-100 clients.
  • Managed the receipt and resolution of escalated issues, efficiently routing them to the appropriate teams as necessary, handling an average of 30-40 cases on a weekly basis.
  • Resolved shipping and delivery issues by liaising with 8 different carriers, including small parcel services like FedEx, UPS, USPS, as well as Freight Carriers.
  • Collaborate with customers as well as merchants and sellers to resolve issues with damaged and defective furniture.
  • Utilize the Salesforce Chat extensively to communicate directly with clients and troubleshoot issues.

SALES MANAGER

Hotel Solarena, A Best Western Premier
08.2019 - 02.2020
  • Responsible for acquiring corporate clients by building strong relationships with local businesses through strategic targeting; this resulted in successfully securing 10 new clients for the hotel.
  • Collaborated alongside the hotel's General Manager to educate potential customers on the benefits of a business partnership.
  • Performed extensive research on local companies by leveraging Hotel Planner to connect with Newport Beach and Irvine businesses while utilizing social media to attract new prospective clients.

FRONT DESK ASSOCIATE

Holiday Inn
03.2019 - 08.2019
  • Full responsibility for coordinating guest relations at the front desk and ensuring all interactions meet professional standards and protocols.
  • Efficiently handled guest inquiries, reservations, and room assignments, providing personalized recommendations to enhance their stay.

FRONT DESK ASSOCIATE

Hotel Solarena, A Best Western Premier Collection
05.2017 - 03.2019
  • Autonomously managed Front Desk operations and all guest interactions/services during the night shift, consistently delivering exceptional service that garnered over 20+ positive reviews and was highlighted in two Yelp reviews.
  • Utilized change management skills in a hotel renovation setting, promoting proactive service and heightened guest awareness. Addressed potential issues before they reached guests, ensuring their comfort during the renovation transition and building strong rapport for successful performance.
  • Recognized as the Top Revenue Generator for October, November, and December 2017 through successful upselling of upgraded rooms.

FRONT DESK ASSOCIATE

Best Western
12.2016 - 05.2017
  • Seamlessly welcomed and assisted guests with check-in and check-out procedures, ensuring a smooth arrival and departure experience.
  • Proficiently processed payments, maintained accurate billing records, and resolved billing discrepancies to ensure financial transactions were error-free.

TICKETING AGENT

Southern California Grayline
11.2015 - 12.2016
  • Managed guest inquiries, mobile payments, ticket issuance, and precision routing for up to 200+ daily visitors while overseeing mobile ticketing booths at LAX, John Wayne Airport, and The Disneyland Hotel.

Education

Bachelor of Arts - Hotel Management

Mitchell College
New London, CT

Skills

  • Client Service
  • Customer Service
  • Consumer Products
  • Salesforce
  • Customer Chat
  • CRM
  • Account Coordination
  • Problem Solving
  • Shipping
  • Delivery
  • Freight
  • Carriers
  • Department Processes
  • Procedures
  • Ticketing
  • Scheduling
  • Coordination
  • Collaboration
  • Teamwork
  • Operations

Timeline

ORDER MANAGEMENT SPECIALIST

Keurig/Dr Pepper
12.2024 - Current

CUSTOMER OPERATIONS COORDINATOR

Spindrift
02.2023 - 08.2024

CUSTOMER ADVOCATE

Houzz
06.2021 - 10.2022

SALES MANAGER

Hotel Solarena, A Best Western Premier
08.2019 - 02.2020

FRONT DESK ASSOCIATE

Holiday Inn
03.2019 - 08.2019

FRONT DESK ASSOCIATE

Hotel Solarena, A Best Western Premier Collection
05.2017 - 03.2019

FRONT DESK ASSOCIATE

Best Western
12.2016 - 05.2017

TICKETING AGENT

Southern California Grayline
11.2015 - 12.2016

Bachelor of Arts - Hotel Management

Mitchell College

Similar Profiles

  • REGINALD WALKER

    REGINALD WALKERREGINALD WALKER

    Class A Delivery Combination Driver at Keurig Dr. Pepper Snapple GroupClass A Delivery Combination Driver at Keurig Dr. Pepper Snapple Group

  • Mitchell Payne

    Mitchell PayneMitchell Payne

    Merchandiser Lead at Keurig Dr PepperMerchandiser Lead at Keurig Dr Pepper

  • Eric Samuel

    Eric SamuelEric Samuel

    Transport Driver/Yard Jockey Specialist at KDP- Keurig Dr. PepperTransport Driver/Yard Jockey Specialist at KDP- Keurig Dr. Pepper

  • Nhan Nguyen

    Nhan NguyenNhan Nguyen

    Merchandiser at Keurig Dr. PepperMerchandiser at Keurig Dr. Pepper

  • Rushabh Gandh

    Rushabh GandhRushabh Gandh

    Order Management/Post Order Management Specialist at Signify Canada LTD.Order Management/Post Order Management Specialist at Signify Canada LTD.

CREATE PROFILE
Kyle Warsaw