Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and organization satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Building Services Coordinator 1
NJ Department Of Children And Families
02.2023 - Current
Communicated with workers and service providers to provide updates on work progress.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Prepared reports on service performance metrics and key indicators for management review.
Established and maintained service schedules for several projects to help plan organize workload.
Collected, arranged, and input information into database system.
Resolved office complaints and issues to drive satisfaction and loyalty.
Coordinated and monitored service activities to confirm work met all requirements.
Assessed office needs and developed solutions to meet needs.
Senior Repairer
New Jersey Department Of Children And Families
03.2018 - 02.2023
Responsible for installation, repairing and maintaining office furniture
Assists supervisor in evaluating and facilitating tenet service requests for leased and state-owned buildings associated with DCF Facilities
Assists in dispatch of State Vehicles assigned to DCF to employees and to motor pool if required
Maintains minor maintenance of tools and supplies, routinely performs maintenance such as jumping dead batteries and changing flat tires
Schedule's vehicle fleet of 60 plus car for regular service and on as needed basis
Coordinates proper inventory of supplies that are on site for installation, repair, and maintenance of furniture, copiers, shredders and related equipment
Requests, obtains, and stores equipment, supplies, materials and tools required to make repairs and to maintain buildings, furniture and machinery
Maintains and coordinates sufficient inventory of housekeeping supplies and distributes supplies when required
Provides logistic support and maintenance of departments fleets schedules repairs of office equipment such as cubical walls, chairs and desks
Handle vendor management with vehicles that are agency owned and use contract vendors and not motor pool
Receiving deliveries and maintaining storage areas
Repairing and maintaining cubical areas
Repairer
New Jersey Department Of Children And Families
02.2017 - 03.2018
Responsible for providing logistics support in maintenance, repair, allocation, return, and mechanical adjustment of department's fleet of over one-hundred vehicles
Responsible for record keeping, maintenance oversight, service scheduling, general quality assurance, and registration upkeep for each vehicle
Tracking mileage and fuel use
Scheduling maintenance with motor pool
Coordinate with vendors for repairs on agency owned vehicles for maintenance
Scheduling drop-off and pickup of fleet for detailing
Maintenance Technician
Lakewood Country Club
05.2013 - 02.2017
Charged with maintaining electrical systems, facilities, and arcade systems within business
Oversaw electrical hardware maintenance, as well as diverse array of maintenance projects, including plumbing, HVAC, painting, tiling, and masonry.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Saved company $50,000 in maintenance costs per year
Safely and effectively handled wide range of cleaning products and solutions
Education
High School Diploma -
Dunellen High School
Dunellen, NJ
06.2010
Skills
Building Management
Records Preparation
Supervising Employees
Maintenance Coordination
Project Planning
Phone Inquiries
Analytical Thinking
Resolving Complaints
Employee Timesheet Processing
Team Leadership
Email Correspondence
Onsite Visits / Facility Inspections
Timeline
Building Services Coordinator 1
NJ Department Of Children And Families
02.2023 - Current
Senior Repairer
New Jersey Department Of Children And Families
03.2018 - 02.2023
Repairer
New Jersey Department Of Children And Families
02.2017 - 03.2018
Maintenance Technician
Lakewood Country Club
05.2013 - 02.2017
High School Diploma -
Dunellen High School
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