KYLE WENGER
Parma,OH
Summary
Dynamic restaurant professional with 6 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service. Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Multiple certifications throughout different industries with a passion to work and get things done the right way.
Overview
3
3
years of professional experience
Work History
Fiberglass Technician
ARCHITECTURAL FIBERGLASS CORP.
Cleveland, OH
01.2013 - 01.2015
- Inspected finished product by checking appearance, measurements and looking for defects such as dead spots or bubbles
- Trimmed excess fiberglass from edges to remove unnecessary material.
Call Center Representative
DIALAMERICA: CALL CENTER SERVICES
Middleburgh Heights, OH
08.2011 - 01.2013
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Resolved average of inquiries per week to consistently meet performance benchmarks.
Self employed contract driver
Amazon flex
- Delivered packages in a timely manner using the provided vehicle and followed all safety procedures while on route
- Maintained cleanliness of the delivery vehicle at all times, including keeping it organized and stocked with supplies as needed
- Communicated effectively with customers to ensure complete understanding of any special instructions or requirements for each delivery.
Towmotor driver and Lead Loader
FedEx
- Provided quality customer service through established rapport with customers
- Accurately and efficiently delivered multiple customer orders
- Provided efficient pickup and delivery service
- Supported customers on any issues regarding the features of services.
Server & Service Manager
LONGHORN STEAKHOUSE
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Server
OLIVE GARDEN
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Tow Motor Operator & Plate Technician
K.P. MCNAMARA COMPANY, INC.
Cleveland, OH
- Inspected engines before and after journeys to assess operations and identify faults
- Communicated with conductors and other team members to obtain and relay accurate switching information.
Education
CRIMINAL JUSTICE -
University of Toledo
Toledo, OHHigh School -
Valley Forge High School
Parma Heights, OHSkills
- Problem Solving
- Flexibility
- Communication
- Teamwork
- Organization
- Responsible
- Quality control
- Sales Expertise
- Customer service expert
- Landscaping
- Painting
- Customer Engagement
- Forklift operating
- Goal setting
- Team leading
- Relationship building
- Confidence
- Ambition
Timeline
Fiberglass Technician
ARCHITECTURAL FIBERGLASS CORP.
01.2013 - 01.2015
Call Center Representative
DIALAMERICA: CALL CENTER SERVICES
08.2011 - 01.2013
Self employed contract driver
Amazon flex
Towmotor driver and Lead Loader
FedEx
Server & Service Manager
LONGHORN STEAKHOUSE
Server
OLIVE GARDEN
Tow Motor Operator & Plate Technician
K.P. MCNAMARA COMPANY, INC.
CRIMINAL JUSTICE -
University of Toledo
High School -
Valley Forge High School
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