Summary
Overview
Work History
Education
Timeline
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KYLE WESTMORELAND

Wilmington,NC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Mariner Finance
08.2023 - Current
  • Full in-house lending experience including sales, underwriting, customer service, management, and collections
  • Top of district in growth and secured loans on monthly basis
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
  • Profited $500,000 for branch in first year to date
  • Increased sales through effective merchandising strategies and targeted promotions
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Resumed same duties listed below held in previous position

Account Representative

Mariner Finance
05.2022 - 08.2023
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Build and maintain strong relationships with clients, providing exceptional customer service and personalized financial advice
  • Evaluate loan applications, review credit scores, and determine loan eligibility
  • Drove revenue by offering customers accessories and related purchases to complete selections
  • Review collection reports and plan course of action to recover outstanding payments

Service Coordinator

Bob King Mercedes
01.2020 - 12.2021
  • Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
  • Managed high volume of client requests, ensuring timely and effective service delivery.
  • Coordinate with customers to determine nature of their service needs and provide accurate and timely information about services offered
  • Monitor service progress and follow up with customers to ensure satisfaction

Education

Bachelor of Science in Business Administration -

East Carolina University
Greenville, NC
05.2025

Associate in Arts -

Cape Fear Community College
Wilmington, NC
12.2023

Timeline

Assistant Manager

Mariner Finance
08.2023 - Current

Account Representative

Mariner Finance
05.2022 - 08.2023

Service Coordinator

Bob King Mercedes
01.2020 - 12.2021

Bachelor of Science in Business Administration -

East Carolina University

Associate in Arts -

Cape Fear Community College

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KYLE WESTMORELAND