Kyle Wheeler
Grand Rapids
Summary
Dedicated professional with expertise in patient communication and crisis intervention. Proven ability to maintain confidentiality while optimizing workflows and coordinating schedules to ensure quality care.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Smart Minds Psychiatry
Grand Rapids
04.2025 - Current
- Managed patient intake processes for mental health assessments and appointments.
- Coordinated communication between patients and clinical staff to ensure clarity.
- Scheduled appointments using electronic health record systems for efficiency.
- Collected patient information and verified insurance details for accuracy.
- Assisted in resolving patient inquiries through effective interpersonal skills.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Supported clinical team by preparing necessary documentation for new patients.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Created individualized service plans for each client based on their unique needs and goals.
Nursing Administration Staffing Coordinator
Forest View Psychiatric Hospital
Grand Rapids
05.2024 - 04.2025
- Developed daily schedules to optimize resource allocation and staff availability.
- Processed payroll data for multiple departments using advanced payroll systems.
- Reviewed and reconciled employee timecards for accuracy and completeness.
- Assisted in preparing payroll reports for management review and audits.
- Coordinated with HR to update employee records and resolve discrepancies.
- Responded to employee inquiries regarding payroll issues and deductions.
- Maintained confidentiality of sensitive employee information throughout processes.
- Collaborated with finance teams to streamline payroll procedures and improve efficiency.
- Analyzed, reconciled and processed payroll data for accuracy and compliance with applicable regulations.
- Provided assistance to Human Resources staff during the hiring process by calculating wages and preparing new hire paperwork.
- Prepared detailed reports on payroll activities and related financial information.
- Assisted in the development of payroll procedures and processes.
- Resolved payroll inquiries from employees in a timely manner.
- Reviewed timesheets for accuracy prior to submitting them for processing.
- Managed staffing schedules and ensured adequate coverage across departments.
- Coordinated onboarding processes for new hires and facilitated orientation sessions.
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Maintained employee records and updated information in HR databases regularly.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Coordinated staffing schedules for nursing personnel across various departments.
Mental Health Technician
Forest View Psychiatric Hospital
Grand Rapids
05.2021 - 04.2024
- Monitored patient behavior and reported changes to healthcare team.
- Assisted patients with daily living activities and personal care needs.
- Implemented therapeutic activities to promote patient engagement and well-being.
- Maintained a safe and clean environment for patients and staff.
- Documented patient observations accurately in electronic health records system.
- Collaborated with nursing staff to develop personalized care plans for patients.
- Responded promptly to patient inquiries and provided emotional support as needed.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Assisted in the development of individualized treatment plans for patients.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Supervised visitors entering the facility according to established security protocols.
Security Site Supervisor
DK Security
Grand Rapids
01.2020 - 07.2021
- Supervised daily security operations and ensured team compliance with protocols.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Collaborated with law enforcement to address security incidents and enhance safety measures.
- Trained new security personnel on procedures, policies, and emergency response protocols.
- Monitored surveillance systems to detect suspicious activity and prevent incidents.
- Communicated effectively with staff and visitors regarding safety procedures and policies.
- Prepared detailed reports on security incidents for management review and action.
- Implemented access control measures to safeguard premises against unauthorized entry.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Maintained positive environment dedicated to teamwork and performance.
- Monitored access control systems, CCTV footage, and alarm systems.
- Developed detailed reports on incidents and submitted them to management for review.
- Maintained records of employee attendance, shift changes, vacation requests.
- Provided guidance and support to team members in order to maintain morale.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Guided team members on how to respond effectively to different scenarios.
Education
Master of Science - Social Work
Capella University
Minneapolis, MN06-2027
Bachelor of Science - Psychology & Criminal Justice
Grand Valley State University
Allendale, MI12-2021
High School Diploma -
Dexter High School
Dexter, MI05-2017
Skills
- Patient communication
- Crisis intervention
- Team collaboration
- Data management
- Scheduling coordination
- Service planning
- Behavioral observation
- Payroll administration
- Confidentiality
- Effective communication
- Team management
- Workflow optimization
- Schedule management
- Support services
- Recruitment
- Multitasking Abilities
- Time management abilities
- Office safety protocols
- Coordinate schedules
- Decision-making
- Problem-solving aptitude
- Evaluate performance
- Cost reduction strategies
- Employee supervision
- Goal setting
- Risk assessment
- Team leadership
- Train employees
- Record keeping
- Budget management
- Travel coordination
- Relationship building
- Written communication
- Crisis management
- Process improvement
- Staff management
- Cross-cultural sensitivity
- Insurance verification
- Follow-up skills
- Charting and clinical documentation
- Patient scheduling
Affiliations
- Hiking
- Reading (non-fiction)
- Maintaining relationships with friends and family
- All sports with a ball
- Physical fitness
- Spending time with my dogs
References
References available upon request.
Timeline
Intake Coordinator
Smart Minds Psychiatry
04.2025 - Current
Nursing Administration Staffing Coordinator
Forest View Psychiatric Hospital
05.2024 - 04.2025
Mental Health Technician
Forest View Psychiatric Hospital
05.2021 - 04.2024
Security Site Supervisor
DK Security
01.2020 - 07.2021
Master of Science - Social Work
Capella University
Bachelor of Science - Psychology & Criminal Justice
Grand Valley State University
High School Diploma -
Dexter High School