Kyle Whisman
Administrative Assistance 2
Anchorage,AK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
DMV Title Clerk
State Of Alaska
11.2014 - 10.2022
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Extensive knowledge of state statutes and regulations and how to implement them into issuing titles and licenses.
- Prepared title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Organized and prepare title documents to transfer ownership of property.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on Alaska laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Alaska DMV Call Center Agent
State Of Alaska
01.2020 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
Customer Service Agent
Era Aviation
08.2008 - 11.2014
- During my five years with Era Aviation I have been entrusted with many duties and responsibilities that include; Opening and Closing the office
- Trusted with the keys to the office
- Ability to count and balance the offices tills
- Assisting customers with their needs by asking questions and gathering information via face to face interactions and over the phone
- Making new reservations and generating price quotes for customers
- Ability to clearly and professionally answer phone
- Greeting customers respectively, and patiently
- Ability to follow and hold a government issued security badge
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Announced flight status updates and information about gate changes over PA system.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Trusted to help train new employees at work
- This is a list of the duties and responsibilities that I currently hold at Era, but does not entail all of the duties expected of me.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
Lead Ticket Agent
Alyeska Resort
01.2004 - 08.2008
- When I was employed at Alyeska Resort I was entrusted with many duties and responsibilities such as
- I was entrusted with opening and closing both ticket office locations when asked by my supervisor
- Trusted with office keys for both locations
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Responsible for keeping $400 assigned to me at the correct balance before and after each shift
- Processed cash and credit card transactions securely and promptly for customer payments.
- Assigned the task of helping train new employees
- Expected to quickly and accurately help customers in line by selling tickets, services and making changes
- Knowledge of the product or services sold and ability to convey them clearly to the customer
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Education
High School Diploma -
South High School
Anchorage, Alaska 01.2003 - 05.2007
undefined
University of Alaska Anchorage
Anchorage, AlaskaSkills
Eight plus years of working in the customer service industryAble to clearly answer phones and take messages
Knowlege of Microsoft Office
Great with computers and can learn new programs quicklyCapable of making large amounts of change and credit card payments quickly and accuracyAble to multitask and meet deadlinesFriendly, outgoing, and work well with coworkersPolicy Adherence
Adaptability
File Management
Filing
Invoice Processing
Data Entry
Mail Handling
Microsoft Word
Reimbursable Service Agreement Processing
Entering Payroll and Checking for Accuracy
Payroll Processing
Tel
9072507253
Timeline
Alaska DMV Call Center Agent
State Of Alaska
01.2020 - 02.2021
DMV Title Clerk
State Of Alaska
11.2014 - 10.2022
Customer Service Agent
Era Aviation
08.2008 - 11.2014
Lead Ticket Agent
Alyeska Resort
01.2004 - 08.2008
High School Diploma -
South High School
01.2003 - 05.2007
undefined
University of Alaska Anchorage