Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Kyle White

Surprise,AZ

Summary

Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

16
16
years of professional experience

Work History

Selling Manager ( Assistant Manager )

Petco
01.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Companion Animal Leader

Petco
10.2020 - 01.2022
  • Organized and priced clearance merchandise for department.
  • Achieved minimum presentation standards for departments.
  • Managed inventory levels, controlled supply and reported budgeted expense rates.
  • Analyzed inventory management data for department and made recommendations for improvement.
  • Engaged in friendly conversation with customer to better uncover individual needs for them and their animals.
  • Built customer loyalty and retention by delivering excellent shopping experiences related to merchandise and animal care.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored trends in every animal department and ordered live stock accordingly.

Merchandise Operations Manager

Petco
02.2019 - 10.2020
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Store Manager

Sweet Daddy Cupcakes
02.2013 - 01.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to maximize profits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Assistant Manager

Vans Off The Wall
03.2010 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Industrial Ride Shop
02.2007 - 03.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

No Degree - Graphic Design / Art History

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Peoria High School
Peoria, AZ
05.2007

Skills

  • Interdepartmental Collaboration
  • Sales Statistics Analysis
  • Commercial Driving
  • Shipping and Receiving Oversight
  • Store Operations
  • Employee Engagement
  • Product Promotion
  • Forecasting
  • Sales Quota Management
  • Loss Prevention Goals Monitoring
  • Constructive Feedback
  • Loyalty Programs
  • Inventory Accuracy
  • Customer Retention
  • Cash Register Operations
  • Digital Sales

Hobbies

In my free time I enjoy,

-Golfing

-Outdoors

-Animals

-Cars

-Crafts

-Spending time with friends and family

Timeline

Selling Manager ( Assistant Manager )

Petco
01.2022 - 04.2023

Companion Animal Leader

Petco
10.2020 - 01.2022

Merchandise Operations Manager

Petco
02.2019 - 10.2020

Store Manager

Sweet Daddy Cupcakes
02.2013 - 01.2019

Assistant Manager

Vans Off The Wall
03.2010 - 02.2013

Assistant Manager

Industrial Ride Shop
02.2007 - 03.2010

No Degree - Graphic Design / Art History

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Peoria High School

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Kyle White