Kyle Wilkinson
Annapolis,MD
Summary
Seasoned District Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
District Manager
Rita’s Italian Ice and Custard
Annapolis, MD
02.2022 - 06.2024
- Led a team of over 60 employees across three store locations, optimizing day-to-day operations for heightened sales performance.
- Drove sales growth by over 16%, yielding a total revenue surpassing $1.2 million across three store locations in the previous year.
- Facilitated the seamless integration of new hires into the organization through effective onboarding processes.
- Maintain inventory levels by taking inventory and putting in orders for all three locations.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Cultivated positive rapport with associates and team leadership.
Delivery Driver
Gold Leaf
Annapolis, MD
10.2022 - 02.2023
- Deliver medicine to over 30 patients a day while maintaining a correct drawer count and following strict state law.
- Verify patients' identity and make sure they are registered and compliant in our system.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Field Service Technician
Conduent
Linthicum, MD
12.2020 - 02.2022
- Perform routine maintenance on sixty-four speed camera sites throughout PG County.
- Help train new field service technicians for both day and night positions.
- Help uphold company standards by doing spot checks on sites to verify cleanliness and proper function of cameras.
- Adjusted functional parts of devices or control instruments according to specifications.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Mentored and trained new employees on processes, flow and safety procedures.
- Diagnosed problems using advanced diagnostic tools, such as multimeters.
- Calibrated instruments according to established procedures.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Installed electrical wiring for new installations as needed.
- Monitored system performance remotely through data analysis methods.
- Drove and maintained company vehicle, keeping in peak condition.
Data Analyst
Oakland Consulting
Lanham, MD
04.2018 - 10.2018
- Co-lead a team of analysts to perform checks on military data and fix any anomalies found.
- Create performance reviews for our team and keep us on track to beat our deadline, which we beat by 3 months.
- Trained for a short time with the recruiting division, using their program Rims to search for potential contract candidates.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
Education
High School Diploma -
Severna Park High
SevernaPark, MD05.2017
Skills
- Creative Problem Solving
- Time Management
- Marketing
- Multitasking
- Customer Service
- Critical Thinking
- Workforce Development
- Leadership Development
- Human Resource Management
- Sales Reporting
- Attention to Detail
- Business Administration
- Training and coaching
- Staff Supervision
- Data Analytics
- Financial Management
Certification
- Multiple GFEBS Certifications (2018)
- GFEBS Real Property Process
- GFEBS Essentials [Subsumes L101E, L201E, L303E]
- GFEBS Plant Maintenance- Plant Maintenance Process Overview
- GFEBS L270E Assets Process Overview
- Department of the Army Certifications
- Annual DOD Cyber Awareness Challenge Exam (2018)
- Army OPSEC Level 1 (Newcomers and Refresher 2018)
- Joint Knowledge Online Certifications
- Level 1 Antiterrorism Awareness Training (2018)
Volunteer Experience
I currently volunteer at Cape St. Claire Volunteer Fire Station. I passed my FireFighter 1 course, Hazmat Operations course and also received certifications in Hazmat Monitoring and Decontamination. I am continuing my education and serving my community.
References
- Samuel Poelker-Wells, Austin, Texas, 443-986-4883
- Sgt. Christopher Foster, Severna Park, MD, 21146, 352-282-2475
- Tyler Cherry, Glen Burnie, MD, 21601, 443-765-4054
- Gina White, Annapolis, MD, 21403, 443-822-1336
Timeline
Delivery Driver
Gold Leaf
10.2022 - 02.2023
District Manager
Rita’s Italian Ice and Custard
02.2022 - 06.2024
Field Service Technician
Conduent
12.2020 - 02.2022
Data Analyst
Oakland Consulting
04.2018 - 10.2018
High School Diploma -
Severna Park High
- Multiple GFEBS Certifications (2018)
- GFEBS Real Property Process
- GFEBS Essentials [Subsumes L101E, L201E, L303E]
- GFEBS Plant Maintenance- Plant Maintenance Process Overview
- GFEBS L270E Assets Process Overview
- Department of the Army Certifications
- Annual DOD Cyber Awareness Challenge Exam (2018)
- Army OPSEC Level 1 (Newcomers and Refresher 2018)
- Joint Knowledge Online Certifications
- Level 1 Antiterrorism Awareness Training (2018)
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