Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Painter
Independant Contractor
Kalkaska, MI
01.2011 - Current
Prepared surfaces by washing, scraping, sanding and patching holes;.
Mixed paints to desired color and texture;.
Applied primers and sealers to prepare new surfaces for painting;.
Applied paint with brushes, rollers, spray guns or other equipment;.
Cleaned up job sites after completion of projects;.
Inspected painted surfaces for defects such as cracking, blistering or fading;.
Consulted with clients regarding colors and finishes;.
Estimated cost of materials needed for the project;.
Provided expert advice on best products to use for various jobs;.
Assessed work areas to determine safety measures required before beginning job;.
Used ladders and scaffolds to reach high walls and ceilings;.
Sanded woodwork prior to staining or painting;.
Selected appropriate paint colors based on customer preferences;.
Removed old wall coverings before applying new ones;.
Performed minor repairs such as caulking windowsills before painting them ;.
Account Manager
Rockland International
Troy, MI
04.2009 - 11.2011
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Created comprehensive reports on account performance and presented them to senior management.
Provided training and guidance to new Account Managers.
Negotiated contracts with clients to maximize profitability.
Conducted market research to identify potential customers.
Managed multiple accounts simultaneously while meeting deadlines.
Attended trade shows and conferences as a representative of the company.
Generated leads through cold calling activities.
Participated in brainstorming sessions to develop new ideas for business development initiatives.
Senior Store Manager
GNC - General Nutrition Centres
Dearborn, MI
11.2007 - 04.2009
Motivated and supervised staff to ensure productivity and customer satisfaction.
Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
Monitored stock levels and ordering of new merchandise as needed.
Created weekly schedules to ensure adequate coverage of the store during operating hours.
Conducted performance reviews for employees in a timely manner.
Resolved customer complaints in an efficient and professional manner.
Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
Ensured compliance with company policies and procedures regarding safety, security, cash handling.
Trained new staff members on policies, procedures, product knowledge and selling techniques.
Oversaw the execution of visual merchandising activities in line with corporate standards.
Recruited qualified personnel when necessary by conducting interviews and background checks.
Provided guidance and support to employees on how best to handle difficult customers or situations.
Organized store layout according to corporate guidelines while maximizing space utilization.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Manager
Bally Total Fitness Corporation
Bloomfield Hills, MI
06.2002 - 11.2007
Established relationships with key clients, while maintaining existing customer base.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Assisted senior management in developing long-term strategic goals for the company's growth.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Education
Bachelor of Science - Public Administration
Central Michigan University
Mount Pleasant, MI
05.2002
Skills
Team Development
Project Management
Recruiting
Leadership
Concise Communicator
Customer Negotiations
Highly Successful Meeting And Exceeding Sales Quotas
Accomplishments
Successfully completed Franklin Covey management training courses including financial planning
Named top sales representative in the United States for most sales on behalf of client T-Mobile
Awarded highest achiever in sales and operations in division IV for GNC 2008