Kyle Willis

Lee's Summit,MO

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

years of professional experience

Work History

Renewal Operations Specialist

Onspring Technologies

Lenexa

10.2021 - 01.2025

Managed the renewal pipeline of $25M between Commercial, Enterprise, and Strategic accounts, maintaining an attrition rate of less than 4.5% annually.
Project management of 300+ contracts annually, including, but not limited to, renewals and expansion of the company footprint
Audit and Quality Assurance Management of Corporate Customer Relationship Management System ensuring system hygiene and forecasting accuracy
Established framework around renewal ecosystem regarding processes and best practices resulting in better client adoption bringing in >$100k ARR
Executive Leadership nominated Token Award recipient - development and execution on objectives to implement and adopt best practices for Renewal Operations.

Client Operations Specialist - Renewals | ASP SME

Optiv Security

Overland Park

07.2017 - 09.2021

Managed the renewal pipeline of $50M between Commercial, Enterprise, and Strategic accounts, maintaining an attrition rate of less than 6% annually.
Subject Matter Expert with Authorized Support Provider (ASP) vs. Direct Support, securing $2M+ Security Services offerings annually.
Project management of 400+ contracts annually, including, but not limited to, renewals, tech refreshes, and expansion efforts for Security Technology (ST) and Security Services (SS).
Audit and Quality Assurance Management of Salesforce.com, ensuring system hygiene and forecasting accuracy.
Audit Management on P&L metrics on KPIs for annual QBR for Account Executives / Account Directors
Extensive knowledge of partner and procurement ecosystems, partnered with 30+ security and information technology vendors to provide world-class customer support and adoption of solutions.

Inside Sales | Retention & Sales SME

Time Warner Cable (TWC)

Overland Park

07.2003 - 07.2017

Focus on the expansion, adoption, and support of TWC products and services to expand the footprint of Primary Service Units (PSU), which includes, but is not limited to, Cable, Data, VOIP, and Intelligent Home Security.
Point of contact for customer escalations to mitigate and remediate client churn and ARR on monthly, quarterly, and semi-annual targets.
Customer Relationship Manager and liaison for Cable Store Management, Field Technician Management, Dispatch, and Technical Support to ensure a best-in-class client experience.
Subject Matter Expert on complex configurations for cable, audio/video, email, cellular, PC/iOS, and security system installations and adoption therein.
Senior Leadership nominee and recipient of the 2006 Mid-West Telecommunications Conference Award.

Education

High School Diploma -

Liberty High School

Liberty

05.2000

Skills

Process optimization: review, enhance, and execute processes for operational excellence and adoption
Contract negotiation: understanding of priorities for mutually agreeable terms and conditions for both parties to mutual benefit, while maximizing profits and securing long-term commitments
Analysis: dissect, audit, and review data sets to uncover and mitigate risk, while providing high-level metrics to produce informed deliverables

Business Development: implement and develop strategies to build, foster, and expand long-term relationships
Forecasting: Build, maintain, and expand the pipeline while reviewing, maximizing, co-terming, and keeping CRM hygiene to provide up-to-date and accurate metrics for leadership
Networking and relationship building: foster, grow, collaborate, and expand client and partner relationships by advocating for and consulting on programs and solutions that best meet customer needs and expectations

References

Brian McClure - Managing Director | Tevora
Scotty Ornes - Strategic Renewal - Team Lead | OPTIV
Jake Carruthers - Account Executive | GuidePoint Security
Kyle Graves - General Manager and SVP - Public Sector | Onspring Technologies

Hobbies and Interests

Percussionist - 2010 Winner - Metal Wars
Coaching & Mentoring up and coming staff
Coaching & Mentoring development of my two boys
Do-It-Yourself (DIY) Specialist
Auto Repairs
Computer & Networking Diagnosis
Home Repairs

Career Training

Security Awareness Training | (OPTIV & Onspring Technologies)
Insider Threat Awareness | (Onspring Technologies)
Center for Development of Security Excellence - (CDSE)

Timeline