Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Wilson

Sarasota,Florida

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience

Work History

Back Waiter

Flemings Steakhouse
05.2023 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers.

Area Manager

Amazon
05.2020 - 07.2022
  • Managed a team of 25-35 Associates in the Outbound Department, ensuring productivity and efficiency
  • Made data-driven staffing adjustments to optimize operational processes
  • Collaborated closely with management to prioritize business and information needs, ensuring effective project execution
  • Presented proposals to supervisors, resulting in improved work processes and products
  • Provided guidance to employees in resolving escalated complaints and handling difficult problems
  • Played a key role in hiring, coaching, and performance management processes to develop a high-performing team
  • Thrived in a fast-paced environment with ever-changing goals and key metrics.

Broadmoor Country Club
09.2012 - 05.2020
  • Provided exceptional customer service as a highly reliable and adaptable server
  • Managed simultaneous tasks with accuracy and efficiency, meeting high service standards
  • Demonstrated excellent communication skills to promote teamwork and deliver quality service across departments.

Education

Recreation and Sports Management -

Indiana State University
Terre Haute, IN
12.2019

Skills

  • Strong Computer Skills
  • Detail-Oriented
  • Highly Organized
  • Excellent Analytical Skills
  • Self-Motivated
  • Ability to Prioritize in a Fast-Paced Environment
  • Problem-Solving and Troubleshooting
  • Team Collaboration
  • Excellent Communication Skills

Timeline

Back Waiter

Flemings Steakhouse
05.2023 - Current

Area Manager

Amazon
05.2020 - 07.2022

Broadmoor Country Club
09.2012 - 05.2020

Recreation and Sports Management -

Indiana State University

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Kyle Wilson