Kyle Wilson
Washington,DC
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Rushmore Management
03.2022 - Current
- Coordinate appointments to tour, market and lease property for market and housing voucher prospects.
- Assist and educate prospects on the leasing process to insure smooth transition into apartment.
- Generate and manage reports to track, update and inform about business development.
- Perform unit inspection's for move in's and move out's.
- Coordinated with maintenance, county inspectors and contractors to ensure unit are market ready and meet county guidelines.
- Allocate/Assign maintenance tickets to the maintenance tech's and supervisor for completion of maintenance work.
- Follow up with resident after completion of maintenance work to ensure satisfaction with the job.
- Close out maintenance tickets in system after completion and file.
- Assisting property manager with curing county violations, abatement cases and escrow cases.
- Correspond with resident via email,letter or phone call when there are lease violation's or property updates.
- Assist property manager with handling delinquent resident accounts.
- Liaison with upper management and back office to assist with resident account issues.
- Take resident payments and post to accounts
Manager
Z-Best Limo
02.2021 - 03.2022
- Provide outstanding customer service through answering phones, emails, chats and in person visits.
- Maintain knowledge of vehicle fleet and promotions
- Quoting and booking luxury transportation for individual clients and corporate/business accounts for airports, weddings, winery/brewery tours, special occasions, business meetings, shuttle services.
- Coordinate and manage important events for clients.
- Generating daily reports for owners.
- Negotiate and make personal recommendations for clients by sharing product knowledge and demonstrating products to clients.
- Learned and gained command of SaaS application (Limo Anywhere) to increase productivity with operation's and clients.
- Taking customer payments
- Manage and coordinate dispatching operations.
Customer Success Manager
Service Source
06.2017 - 02.2020
- Creating value for Cisco products to encourage adoption.
- Build and maintain relationships with Cisco managers, engineers and clients.
- Build client success profile, using KPI's to ensure customer satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilizing CRM, Salesforce systems to track customer satisfaction.
Sales Consultant
Sprint
02.2014 - 06.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by coaching employees on strategies for promoting and cross-selling items.
- Responsible for keeping cash register balanced .
- Achieved key sales and service targets regularly.
- Executing and managing leasing contract agreements
- market new pricing for special promotions and clearance items.
- Merchandising store by changing signage and marketing new promotions.
Education
High School Diploma -
Langham Creek High School
Houston, TX06.2010
Skills
- Telephone Etiquette
- Business Processes and Procedures
- Renewals Management
- Policy and Procedure Enforcement
- Property Inspection
Timeline
Assistant Property Manager
Rushmore Management
03.2022 - Current
Manager
Z-Best Limo
02.2021 - 03.2022
Customer Success Manager
Service Source
06.2017 - 02.2020
Sales Consultant
Sprint
02.2014 - 06.2017
High School Diploma -
Langham Creek High School
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