Kyle Wlodarczyk
Colorado Springs,CO
Summary
Hands-on Community Manager known for excellent public relations and project coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
5
5
years of professional experience
Work History
HOA Community Manager
Diversified Association Management
09.2020 - Current
- Successfully manage a portfolio of 19 associations throughout Colorado Springs to include single family, condominiums, townhomes, and mixed use developments.
- Working with Microsoft Word, Excel, and PowerPoint on a regular basis
- Creating needed meeting documents to include meeting agendas, meeting minutes, and manager action item spreadsheets to ensure all business could be conducted in an efficient and timely manner
- CMCA®
- Attend quarterly and monthly Board meetings to conduct business for the association
- Obtain proposals for larger projects that needed to be completed and implement in a timely manner
- Project management to include ensuring all expectations are set and met of the Board of Directors with all major and smaller projects
- Creating annual budgets for the association to operate accordingly with required expenses
- Conducted property inspections to look for any work orders or violations as part of the covenant enforcement process
- Ensuring to approve daily invoices and properly coding them to reflect proper financials for the association
- Providing excellent customer service to all clients when assisting with phone calls, emails, and portal requests.
- Assisted with training new staff members
- Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.
- Worked with vendors to complete timely repairs and enhancements and ensure vendor relationships were kept for associations
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Front Office Manger
Radisson Hotel
06.2019 - 09.2020
- Successfully manage a staff of 20 to include front desk, bell staff, and night audit
- Responsible for hiring and firing of staff within my departments
- Create staff schedule to ensure proper staffing of company needs is in place
- Answering and directing phone calls and emails throughout the day while providing excellent customer service
- Assisting staff with check ins and check outs to ensure client satisfaction
- Creating large group block reservations
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front Desk Supervisor
Garden Of The Gods RV Resort
04.2018 - 06.2019
- Managed monthly stays and ensured all payments for rent were collected in a timely fashion
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations
- Worked directly with onsite maintenance for timely completion of work orders
- Assisted with answering phone calls and emails in a high volume environment with about 200 phone calls per day.
Education
Three Rivers Community College
Norwich, CTHigh School Diploma -
East Lyme High School
East Lyme, CT2014
Skills
- Customer Service
- Microsoft Office
- Project Management
- Multi Tasking
Timeline
HOA Community Manager
Diversified Association Management
09.2020 - Current
Front Office Manger
Radisson Hotel
06.2019 - 09.2020
Front Desk Supervisor
Garden Of The Gods RV Resort
04.2018 - 06.2019
Three Rivers Community College
High School Diploma -
East Lyme High School
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