Kyle Wolf
Delafield
Summary
Customer-focused professional with a proven track record of exceeding customer exceptions and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using service to sales practices to drive growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Old National Bank
05.2024 - Current
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Establishing and nurturing customer relationships by providing tailored advice and services.
- Assist with required reporting and operations.
Assistant Branch Manager
Huntington National Bank
03.2022 - 04.2024
- Built and maintained enduring customer relationships to increase sales and generate repeat business
- Coach colleagues on sales and service strategies while developing product knowledge
- Assist in daily branch operations
- Analyze various reports to navigate sales forecasting and prospects
- Resolve varying customer needs and incidents that arise
Teller
Credit Union 1
03.2021 - 03.2022
- Balance cash drawer and maintained full accountability for assigned cash on hand.
- Supported exceptional customer service with prompt acknowledgement and accurate account services.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
Universal Teller
Tri City National Bank
04.2020 - 02.2021
- Balance cash drawer and maintained full accountability for assigned cash on hand.
- Achieve referral and cross-selling quotas to support corporate revenue goals.
- Greeted customers with professionalism and courteous demeanor.
Bridal Department Manager
Bed Bath & Beyond
07.2018 - 09.2019
- Collaborated with cross-functional teams and department managers to optimize sales.
- Supported recruiting and hiring of talent, developing strong and capable teams.
- Trained and supervised associates on customer service excellence and developing a strong and capable culture.
- Delivered excellent customer service, driving quality shopping experiences.
Education
High School Diploma -
Wauwatosa East High School
06.2018
Skills
- Client Relationships
- Team Management Experience
- Sales and Upselling
- Policy and Procedure Adherence
- Collaboration Experience
- Conflict Management
- Business Continuity
- Performance Goals
- Relationship building and management
Certification
NMLS# 2340593
Additional Information
- Q4 2022 Top Performer
- Co-Lead of the IL/WI Pride Alliance Business Resource Group at Huntington National Bank
- Wisconsin State Chair for Old National Bank's Impact Network
Timeline
Relationship Banker II
Old National Bank
05.2024 - Current
Assistant Branch Manager
Huntington National Bank
03.2022 - 04.2024
Teller
Credit Union 1
03.2021 - 03.2022
Universal Teller
Tri City National Bank
04.2020 - 02.2021
Bridal Department Manager
Bed Bath & Beyond
07.2018 - 09.2019
High School Diploma -
Wauwatosa East High School
NMLS# 2340593
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