Kyle Wooten
Customer Service Specialist
Louisville,KY
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Assistant Manager
DXL, Destination XL
07.2024 - Current
- Led team in achieving operational efficiencies and enhancing customer service standards.
- Developed training programs for staff, improving employee performance and retention rates.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Facilitated cross-departmental communication to enhance collaboration on projects and initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff, fostering professional growth and skill development within the team.
Bartender
Oliver's Chop House & Bourbon Bar
05.2023 - 05.2024
- Responsible for maintaining guest relations and building good client base
- Kept accurate counts on all liquor inventory and bar supplies
- Provided excellent customer service to maintain regular clients
- Excellent team building and teamwork orientated
Sr. Loan Officer
Securitas Mortgage
09.2017 - 12.2023
- Approved loans within specified limits and referred loan applications outside those limits to management for approval.
- Analyzed potential loan markets and developed referral networks to locate prospects for loans.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Submitted applications to credit analysts for verification and recommendation.
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
Manager
Outback Steakhouse
07.1998 - 08.2017
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
- Implemented management and communication practices to promote talent acquisition and team synergy.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Established control systems for costs and labor, meeting budget guidelines.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results.
Education
High School Diploma -
Allen County-Scottsville High
Scottsville, KY06.1996
Skills
- 28 Year of customer service experience
- Excellent teamwork skills and ability to lead groups and individuals
- 10 Years in management experience
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff management
- Retail operations
- Multitasking
Certification
- NMLS# 1657382
- Licensed in KY, IN, and FL
Timeline
Assistant Manager
DXL, Destination XL
07.2024 - Current
Bartender
Oliver's Chop House & Bourbon Bar
05.2023 - 05.2024
Sr. Loan Officer
Securitas Mortgage
09.2017 - 12.2023
Manager
Outback Steakhouse
07.1998 - 08.2017
High School Diploma -
Allen County-Scottsville High