Kyle Wright
Tecumseh
Summary
Dynamic Supervisor at USIC Locating Services with a proven track record in operations management and team building. Skilled in training and mentoring staff, optimizing workflows, and enhancing customer experiences. Successfully implemented improvement plans that elevated service quality and efficiency, fostering a motivated and high-performing team.
Overview
14
14
years of professional experience
Work History
Supervisor
USIC Locating Services
03.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
Lead Technician
USIC Locating Services
03.2017 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Implemented, configured, and optimized safety standards.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Adhered to established policies and standards to safely complete projects.
- Monitored and enforced safety measures to mitigate hazards.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
Care Giver
CHS Group
01.2015 - 03.2017
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
Printer Assistant
Pollard Banknote
01.2011 - 02.2015
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Prepared and operated offset printing press for maximum efficiency and production.
- Mixed and poured paint and color mixtures into reservoirs.
- Promptly removed completed loads from press.
- Properly secured loads with security straps, covers and security seals.
- Scheduled preventive maintenance for book block equipment.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI06-2006
Skills
- Schedule development
- Staff development
- Training and mentoring
- Inventory control
- Negotiation
- Staff discipline
- Quality control
- Operations management
- Team building
- Goal oriented
- Employee motivation
- Verbal and written communication
Timeline
Supervisor
USIC Locating Services
03.2017 - Current
Lead Technician
USIC Locating Services
03.2017 - Current
Care Giver
CHS Group
01.2015 - 03.2017
Printer Assistant
Pollard Banknote
01.2011 - 02.2015
High School Diploma -
Tecumseh High School
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