Kyle Wurm
Westerville
Summary
Data Center Operations Manager with extensive experience at Amazon Web Services, successfully leading projects that generated savings exceeding $500,000. Skilled in developing operational standards that boost productivity and enhance employee engagement while ensuring high uptime. Proficient in Microsoft Office and analytical problem-solving, with a strong focus on delivering quality results. Recognized for effective communication and teamwork, dedicated to achieving organizational objectives and providing outstanding service.
Overview
11
11
years of professional experience
Work History
Data Center Operations Manager
Amazon Web Service
Columbus
04.2024 - Current
- Led the deployment of the first Machine Learning/AI Data Center for AWS in the Columbus region. Have since led the deployment of two additional campuses.
- Created standards of operating procedures that have collectively saved the company over $500,000.
- Managed 24/7 Data Center operations and keeping uptime above 99.9%.
- Led deployment and best practice strategies in regions across the US and EU to successfully deploy, repair and keep Machine Learning hosts working.
- Led several high scale projects including repairs, preventive maintenance, employee engagement and others.
- Oversaw high-scale projects including repairs, preventive maintenance, and employee engagement initiatives.
Operations Manager
Amazon
09.2019 - 04.2024
- Developed eight leaders through Lean Six Sigma, boosting outbound department productivity by 15.8% and saving $374,421 in labor costs in 2023.
- Established best practices for empathetic employee management, leading to top Employee Engagement Index scores.
- Collaborated with support partners to minimize safety incident risks.
Area Manager
Amazon
05.2019 - 09.2019
- Established standards with hourly associates as a newly launched FC that helped increase productivity, safety and engagement across several shifts.
- Networked with peers outside of Ohio to understand the benefit of certain actions. Utilized knowledge to spread information to peers and direct reports on the importance of why we follow set standards.
- Shared insights on the importance of adherence to established standards with peers and direct reports.
Service Advisor/Warranty Administrator
Mark Wahlberg Chevrolet
Worthington
05.2015 - 05.2019
- Began as an entry-level employee as a lot attendant. After utilizing resources to learn on the job, I was able to become a versatile asset to have many job titles, as well as trainer for new employees.
- Communicated with accounts of value over $250,000, understanding all customer needs, running General Motors warranty software to best serve the dealership or customer and communicating large scale changes to the team to make the most informed decisions.
Education
Bachelor of Science - Business Administration
Ohio State University
Columbus, Ohio05.2019
Skills
- Communication skills
- Problem solving
- Leadership abilities
- Time management
- Decision making
- Creativity and innovation
- Analytical thinking
- Research proficiency
- Team collaboration
- Microsoft Office expertise
- Computer science knowledge
- Salesforce proficiency
Timeline
Data Center Operations Manager
Amazon Web Service
04.2024 - Current
Operations Manager
Amazon
09.2019 - 04.2024
Area Manager
Amazon
05.2019 - 09.2019
Service Advisor/Warranty Administrator
Mark Wahlberg Chevrolet
05.2015 - 05.2019
Bachelor of Science - Business Administration
Ohio State University