Kylea Cook
Bloomington,MN
Summary
Results-oriented professional with a strong foundation in sales, leadership, time management, and communication. Proven ability to integrate these skills effectively to drive success. Seeking a position where I can continue to develop and contribute while growing within the organization.
Overview
13
13
years of professional experience
Work History
Site Lead
Bright Eyes Vision Clinic
2023.02 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Optimized resource allocation for maximum productivity and cost savings.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Increased store revenue through effective sales techniques and product knowledge.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
Store Manager
FINISH LINE
2011.03 - 2023.01
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Piedmont High School
Piedmont, AL05.2008
Skills
- Training and developing a team
- Effective communication
- Recruiting and hiring
- Business knowledge
- People management
- Time management
- Problem solving
- Scheduling
- Inventory management
- Mentoring and Coaching
- Attention to Detail
- Optical Knowledge
Timeline
Site Lead
Bright Eyes Vision Clinic
2023.02 - Current
Store Manager
FINISH LINE
2011.03 - 2023.01
High School Diploma -
Piedmont High School
Similar Profiles
Ken RidgemanKen Ridgeman
Multi-Unit Manager at Bright Eyes Vision ClinicMulti-Unit Manager at Bright Eyes Vision Clinic
Vidhu SudhindranVidhu Sudhindran
Behavior Analyst at Bright Eyes Early InterventionBehavior Analyst at Bright Eyes Early Intervention
Yasim GivensYasim Givens
Elementary Lead Teacher at Bright Eyes Early Learning CenterElementary Lead Teacher at Bright Eyes Early Learning Center