Kylea Cook
Bloomington,MN
Summary
Results-oriented professional with a strong foundation in sales, leadership, time management, and communication. Proven ability to integrate these skills effectively to drive success. Seeking a position where I can continue to develop and contribute while growing within the organization.
Overview
13
13
years of professional experience
Work History
Site Lead
Bright Eyes Vision Clinic
02.2023 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Optimized resource allocation for maximum productivity and cost savings.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Increased store revenue through effective sales techniques and product knowledge.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
Store Manager
FINISH LINE
03.2011 - 01.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Piedmont High School
Piedmont, AL05.2008
Skills
- Training and developing a team
- Effective communication
- Recruiting and hiring
- Business knowledge
- People management
- Time management
- Problem solving
- Scheduling
- Inventory management
- Mentoring and Coaching
- Attention to Detail
- Optical Knowledge
Timeline
Site Lead
Bright Eyes Vision Clinic
02.2023 - Current
Store Manager
FINISH LINE
03.2011 - 01.2023
High School Diploma -
Piedmont High School
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