Kylea Mullican
Nacogdoches
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Underwriter
State Farm
09.2022 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Assistant Manager
Torchy's Tacos
08.2020 - 09.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
Zoe's Kitchen Inc.
06.2016 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
No Degree - Sociology
University of North Texas
Denton, TXSkills
- Quality assurance
- Candidate assessment
- Data analysis
- Building strong relationships
- Teamwork and collaboration
- Active listening
- Problem-solving
- Critical thinking
- Self motivation
Timeline
Underwriter
State Farm
09.2022 - Current
Assistant Manager
Torchy's Tacos
08.2020 - 09.2022
Assistant Manager
Zoe's Kitchen Inc.
06.2016 - 03.2020
No Degree - Sociology
University of North Texas
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Riain CurranRiain Curran
Manager at The UPS Store - Fairfax - VAManager at The UPS Store - Fairfax - VA