KYLE A. ROJAS
North Charleston,SC
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Career Navigator II
Palmetto Goodwill
08.2019 - Current
- Conducts employment needs assessments with individual program participants providing desired/required assistance during job search process.
- Inputs 100+ clients' information into appropriate databases monthly, maintains accurate case notes, records program activities, and conducts case coordination as required.
- Identifies training opportunities when networking with 30+ prospective employers monthly.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Established and oversaw clear guidelines about procedures and success metrics.
- Self-motivated, with a strong sense of personal responsibility.
Quality Analyst/ Billing Agent
iQor Inc
01.2015 - 08.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services. Created welcoming, positive experiences.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to improve workflows.
- Analyzed more than 350 calls monthly and developed training to improve customer care.
Healthcare Customer Service Representative
Select Health of SC
10.2008 - 02.2013
- Maintained 60+ caseload with confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Built and maintained positive working relationships with patients and staff.
- Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate benefits and services.
- Created customized care plans, working with hospital staff and families to assess and meet individual healthcare needs.
- Verified insurance eligibility and coverage for patients.
Intake/Processor Specialist
Medicaid of South Carolina
01.2007 - 01.2008
- Aided customer members with completing Medicaid application
- Solicited required documents needed for member qualification
- Determined eligibility and notified members in writing
- Managed caseload of over 200 members
- Communicated pertinent information to clients via phone, email, and mail.
- Acted as team leader in group projects, delegating tasks and providing feedback
Education
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Columbia, SCSkills
- Career and Educational Counseling
- Data Tracking
- Strong Analytical and Problem-Solving Skills
- Standard Operating Procedure Development
- Career Exploration
- Efficient Data Entry
- Performance Goals
- Microsoft Office
- Inbound and Outbound Calling
- Customer Relations
Accomplishments
- Administered Google Grant that collaborated with PCs for People, Inc. Assisted in providing more than 150 computers and hotspots to underserved individuals.
- Developed a partnership with SC Works that lead to the development of Palmetto Goodwill's online program application.
- Consistently served persons with developmental disabilities at their worksite. Earned more than 6 years experience working with this population of people.
Certification
- Certified Career Navigator and Coach, Coursera Inc - May 2023
Timeline
Career Navigator II
Palmetto Goodwill
08.2019 - Current
Quality Analyst/ Billing Agent
iQor Inc
01.2015 - 08.2019
Healthcare Customer Service Representative
Select Health of SC
10.2008 - 02.2013
Intake/Processor Specialist
Medicaid of South Carolina
01.2007 - 01.2008
Bachelor of Arts - Psychology
University of South Carolina - Columbia
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