Kylea Winters
Baytown
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Shift Leader
Mora Enterprises
Baytown
02.2025 - Current
- Supervised team members during daily operations to ensure smooth workflow.
- Trained new employees on procedures and safety protocols effectively.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Communicated customer needs to team for improved service delivery.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented best practices for cleanliness and organization in work areas.
- Assisted in training new employees on shift operations.
Server
Hooky Entertainment
Baytown
09.2024 - 02.2025
- Provided exceptional customer service in a fast-paced entertainment environment.
- Collaborated with team members to ensure smooth dining operations during peak hours.
- Took and processed orders accurately using point-of-sale systems.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Upsold menu items and specials to maximize guest satisfaction and engagement.
- Provided excellent customer service to ensure satisfaction.
Concessions Worker
Barbers Hill ISD
Baytown
09.2022 - 05.2024
- Prepared and served food and beverages during school events and activities.
- Maintained cleanliness and organization of concession stands and serving areas.
- Assisted in managing inventory of supplies and food items for events.
- Operated cash registers and processed transactions accurately for customers.
- Collaborated with team members to ensure efficient service during busy periods.
- Followed health and safety regulations while handling food products.
Education
Associate in Applied Sciences - Cybersecurity
Lee College
Baytown, TX 09.2025 - 02.2026
Barbers Hill ISD
Mont Belvieu, TXSkills
- Network security
- Risk assessment
- Data analysis
- Incident response
- Customer service
- Action planning
- Problem resolution
- Team collaboration
- Upselling techniques
- Effective communication
- Task prioritization
- Supply restocking
Timeline
Associate in Applied Sciences - Cybersecurity
Lee College
09.2025 - 02.2026
Shift Leader
Mora Enterprises
02.2025 - Current
Server
Hooky Entertainment
09.2024 - 02.2025
Concessions Worker
Barbers Hill ISD
09.2022 - 05.2024
Barbers Hill ISD