Kyleah Wilson Blackmon
Hutchinson,KS
Summary
Offering positive attitude and strong communication skills, ready to learn and develop in customer-focused environment. Brings foundational knowledge in customer service principles and adaptability to new technologies. Ready to use and develop problem-solving and relationship-building skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
02.2024 - 10.2024
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Answered constant flow of customer calls with minimal wait times.
- Escalated customer issues to management for appropriate action to be taken.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
Freight team
Tractor Supply Co
02.2023 - 10.2023
- Cash Handling
- Maintained a safe working environment by adhering to safety protocols and proper equipment usage guidelines.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Improved inventory accuracy with routine audits and adjustments to stock levels.
- Increased warehouse space utilization by reorganizing storage layout and product placements.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School -
Hutchinson High School
Hutchinson, KS05.2020
Skills
- Complaint resolution
- Order Fulfillment
- Stock management
- Account Management
- Retail store support
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Computer Skills
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Problem Resolution
- Teamwork skills
- Relationship Building
- Customer Relations
- Phone Etiquette
- Microsoft Office
- Call center experience
- Team building
- Money handling abilities
- Issue and Complaint Resolution
- Professionalism
- Time management abilities
- De-Escalation Techniques
- Billing Procedures
- Inbound Call Management
- Sales and Upselling
- Store maintenance
- Product Sales
- Call Center Operations
Timeline
Customer Solutions Associate
Pra Group Inc
02.2024 - 10.2024
Freight team
Tractor Supply Co
02.2023 - 10.2023
High School -
Hutchinson High School
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