Kyle A. Smith
Dallas,TX
Summary
Strategic Account Manager with extensive experience and a proven track record in driving growth and retention in the SaaS and logistics sectors. Successfully managed multi-million-dollar portfolios and led seamless enterprise onboarding initiatives. Expertise in building dynamic relationships with C-level executives, and optimizing client engagement strategies to exceed complex business needs.
Overview
5
5
years of professional experience
Work History
SMB/MM/Enterprise, Customer Success Manager
Rinsed
Remote, USA
04.2025 - 07.2025
- Managed 60+ SMB, Mid-Market, and Enterprise accounts, ensuring seamless transitions for 20 simultaneous exits during implementation
- Established 120-day goal trackers to enhance client success initiatives, achieving quick wins and earning trust with at-risk clients, resulting in 99% retention rate
- Delivered impactful quarterly business reviews for $100K+ revenue accounts to strengthen client relationships
- Created marketing templates and pre-opening membership growth guides for tenants, boosting customer engagement by 60%
Claims, Business Analyst II
State Farm
Dallas, TX
03.2024 - 04.2025
- Identified and managed technical risks while facilitating resolution of complex policies
- Streamlined claim handling through proprietary software, reducing processing time by 44%
- Analyzed and tested internal functions to enhance process workflows, achieving 93% closure readiness
- Created technical document processes ensuring compliance with enterprise policies across associate teams
Strategic Account Manager II
Uber Freight
Dallas, TX
08.2023 - 02.2024
- Cultivated and sustained partnerships with SMB, Mid-Market, and Enterprise customers, achieving 100% retention rate
- Collaborated with internal teams for seamless onboarding of new accounts, surpassing portfolio goals by 65% through 30-60-90-day success roadmaps
- Presented value propositions to senior stakeholders, resulting in four new logo acquisitions quarterly
- Executed analytical outreach strategies monthly with over 20 account managers to drive revenue and enhance customer experience
Operations Manager/Lead, Customer Success Manager
London Stock Exchange Group
Dallas, TX
11.2020 - 12.2022
- Analyzed sales performance data to refine outreach strategies, resulting in 40% revenue growth YTD.
- Identified upsell opportunities through risk analysis, contributing to a 60% upsell rate.
- Ensured precise forecasting and thorough business process reports across sales operations.
- Facilitated cross-functional meetings with senior leadership, leading to 99% customer retention rate.
Education
Bachelor of Arts - Communications & Mass Media
University of Missouri
Columbia, MO05.2016
Skills
- Salesforce
- Salesloft
- LinkedIn Sales Navigator
- RainKing
- ZoomInfo
- DiscoverOrg
- Bullhorn
- Dribble
- Zendesk
- Electronic Claims Services
- Safer WEB Transportation Data Source
- Workday
- Vitally
- HubSpot
- Microsoft Office
Core Compentencies
- Customer-centered
- Cost Reduction
- Brand Positioning
- Leadership
- Strategic Planning
- Process Improvement
- User Acquisition
- Product Management
- Cross-Functional Collaboration
- Integrity
- Adaptability
- Time Management
- Results-driven
- Detail-oriented
- Project Management
Affiliations
Co-Founder
The Open Hands Project | Dallas, TX | July 2018 - Present
Timeline
SMB/MM/Enterprise, Customer Success Manager
Rinsed
04.2025 - 07.2025
Claims, Business Analyst II
State Farm
03.2024 - 04.2025
Strategic Account Manager II
Uber Freight
08.2023 - 02.2024
Operations Manager/Lead, Customer Success Manager
London Stock Exchange Group
11.2020 - 12.2022
Bachelor of Arts - Communications & Mass Media
University of Missouri
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