KYLE BEAMER
67825 Elizabeth Road, Palm Springs,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the aviation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with passengers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing Southwest Airlines.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Palm Springs, CA
11.2018 - Current
- Provides current & accurate air far rates, flight schedules, flight arrival/departure information
- Finding solutions to oversales, delayed or canceled flights, lost and or damaged baggage
- De-escalate problematic customer concerns in a friendly demeanor
- Handling ticketing, baggage check-in, claims & reservations
- CSA in SAN, BUR, OMA and opened PSP station
Sales & Leasing Consultant
Cardinal Group Leasing Management
Tampa, FL
08.2016 - 11.2018
- Engaged customers in friendly, professional dialogue to determine needs
- Performing satisfactory tours, achieved monthly sales goals, while completing leasing applications and follow ups with prospective clients
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Developed trusting relationships with customers by making personal connections
Office of Admissions Student Ambassador
SIUE Office of Admissions
Edwardsville, IL
08.2011 - 08.2016
- Voluntarily committed 250+ hours giving campus tours weekly to potential incoming freshman, transfer, graduate, and international students
- Served as the face of the university while giving tours, thus resulting in the possibility of a million dollars of revenue for the university
- Generated excitement for prospective students through workshops, presentations and sharing first-hand experiences
Fitness Attendant
SIUE Student Fitness Center
Edwardsville, IL
05.2014 - 05.2016
- Inspected equipment daily to report wear, damage or malfunctions
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries
Marketing Manager
SPAYCE Mobile Social Media Application
San Francisco, CA
01.2015 - 05.2015
- Promoted Harvard-founded social media application, Spayce, on a nationwide college campus tour
- Incorporated marketing, photography and public speaking skills
- Formulated marketing & promotional campaigns to maximize profits
Education
Bachelors of Science - Applied Communication Studies, Public Relations
Southern Illinois University
08.2016
Skills
- Adaptability
- Attentiveness
- De-escalation Techniques
- Efficient and Detail-Oriented
- High-Energy Attitude
- Public Relations
- Self-Motivated
- Understanding Customer Needs
Timeline
Customer Service Representative
Southwest Airlines
11.2018 - Current
Sales & Leasing Consultant
Cardinal Group Leasing Management
08.2016 - 11.2018
Marketing Manager
SPAYCE Mobile Social Media Application
01.2015 - 05.2015
Fitness Attendant
SIUE Student Fitness Center
05.2014 - 05.2016
Office of Admissions Student Ambassador
SIUE Office of Admissions
08.2011 - 08.2016
Bachelors of Science - Applied Communication Studies, Public Relations
Southern Illinois University
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Kendrick MaysKendrick Mays
Operations Agent at Southwest AirlinesOperations Agent at Southwest Airlines
Charles WeaksCharles Weaks
Ramp Agent at Southwest AirlinesRamp Agent at Southwest Airlines
Teashia AtkinsonTeashia Atkinson
Ramp Agent at Southwest AirlinesRamp Agent at Southwest Airlines
Daniel CarverDaniel Carver
Key Holder, Bar Manager, Server at Seven Lakes Association Country ClubKey Holder, Bar Manager, Server at Seven Lakes Association Country Club