KYLE BRANTON JAMES
Greensboro,NC
Summary
Driven and adaptable professional with a robust background in field operations and electrical aid, most notably with The Roberts Company & Prime Retail Services, seeking to secure an electricians helper position where my experience in residential and industrial construction can be utilized. Excelled in equipment installation and problem-solving, enhancing system performance and customer satisfaction. Skilled in electrician tasks and team collaboration, achieving project completion within strict deadlines. Demonstrates critical thinking and a results-driven approach, ensuring safety and efficiency in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Electrician Helper
The Roberts Company
08.2023 - Current
- Installed and tested electrical wiring and equipment using hand and power tools.
- Performed work that followed electrical codes and blueprints
- Pulled insulated wires through the conduit to complete circuits between boxes.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Running and bending conduit, cable tray and pulled wiring.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Interpreted blueprints and diagrams for new projects.
Self Employed Contractor
Multiple Companies
09.2017 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Assembly, Disassembly and Demolition.
Sales Representative
Spectrum Community Solutions
02.2023 - 06.2024
- Assess customers needs and provide assistance and information on product features ensuring excellent customer service.
- Follow and achieve department's sales goals on a monthly, quarterly and annual basis.
- Process POS (point of sale) purchases.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts and suggesting ways to improve sales.
Field Engineer
Prime Retail Services
01.2019 - 02.2023
- Assembly and Disassembly, Dock Work, Disaster Relief, School Restoration, Tiling and Installation.
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
Material Handler
Metals USA
04.2022 - 02.2023
- Ensures orderly production and distribution of products by pulling orders from inventory, transporting production materials and supplies to appropriate locations, and staging finished product for final distribution.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Loader/Unloader
OFS Brands
08.2021 - 04.2022
- Demonstrating stamina, physical strength, attention to safety, accuracy, and teamwork.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Operation of specialized equipment including but not limited to pallet jacks and gas powered forklifts.
Tech Support Specialist
Verizon
01.2016 - 12.2017
- Provide First Call Resolution While Acting As Tier 2 Problem Solvers When Tier 1 Troubleshooting Can Not Resolve The Issue Also Assumes The Responsibility Of Tier 1 Customer Service
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
- Documented and updated case notes for each customer and work order
- Maintained compliance with established and updated policies and procedures with minimal supervision
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Documented repair processes and helped streamline procedures for future technical support actions
- Updated and processed programming changes, equipment upgrades and customer and billing information
- Assessed issues to determine appropriate troubleshooting methods for remediation
Customer service representative
Egs financial solutions
12.2014 - 07.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Order tests that could determine the causes of product malfunctions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
Cashier
Wendys
11.2013 - 12.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Supervise others and provide on-the-job training
Education
OSHA 30
Occupational Safety And Health Administration
OSHA 10
Occupational Safety And Health Administration
High School Diploma -
Ben L Smith High School
Greensboro, NC06.2012
Skills
- Electrician Experience
- Field Operations & Following Instructions
- Safe Work Practices
- Equipment Installation
- Electrical Wiring
- Scissor & Man Lift
- Gas-Powered & Electric Forklift
- Overhead Crane
- Pallet Jack
- Hand & Power Tools
- Blueprint Interpretation
- Adaptability
- Problem Solving & Troubleshooting
- Effective Time Management
- Ability to work under pressure & as a team
- Detail Oriented
- Critical Thinking & Strategic Planning
Timeline
Electrician Helper
The Roberts Company
08.2023 - Current
Sales Representative
Spectrum Community Solutions
02.2023 - 06.2024
Material Handler
Metals USA
04.2022 - 02.2023
Loader/Unloader
OFS Brands
08.2021 - 04.2022
Field Engineer
Prime Retail Services
01.2019 - 02.2023
Self Employed Contractor
Multiple Companies
09.2017 - Current
Tech Support Specialist
Verizon
01.2016 - 12.2017
Customer service representative
Egs financial solutions
12.2014 - 07.2015
Cashier
Wendys
11.2013 - 12.2014
OSHA 30
Occupational Safety And Health Administration
OSHA 10
Occupational Safety And Health Administration
High School Diploma -
Ben L Smith High School
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