Kyle C. Hamilton
Medford,MA
Summary
Seeking a challenging role which prioritizes efficiency, creativity, and style. Strong appetite for fast paced, collaborative environments.
Overview
15
15
years of professional experience
Work History
Service Experience Manager
Nordstrom
10.2024 - Current
- Interacted directly with customers via phone or email inquiries regarding their product and service needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback to identify areas of improvement in customer service delivery.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Resolved escalated customer issues in a timely manner by addressing root causes and providing solutions.
Assistant Department Manager
Nordstrom
02.2024 - 10.2025
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Monitored departmental progress against established goals and objectives.
- Trained new employees on company policies and procedures.
- Provided guidance and mentoring to department staff members.
- Analyzed data to identify areas for process improvement within the department.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Assisted in the development of departmental goals and objectives.
- Resolved conflicts between staff members in a professional manner.
Creative Project Manager
George P Johnson
03.2023 - 09.2023
- Manage 20 creative workflows program-wide.
- Level set creative deadlines and expectations across six creative directions, four art directors, three 3D designers, and two graphic designers for a 15,000+ in-person event.
- Assist the Creative team in finding additional team resources if one group is over capacity, and help to juggle projects among the existing resources.
- Lead daily creative Scrum meetings with leadership, providing updates in addition to daily and weekly priorities.
- Attend all weekly program leadership meetings to discuss creative status, wins, and potential concerns.
- Work directly with the Group Creative Director to identify designs ready to go into weekly client reviews, in addition to design work needing additional workshopping with the brand team in twice-weekly reviews.
- Provide those agendas to the clients, and take creative notes in all sessions to provide context and feedback to the larger creative team.
- Partner directly with the Production and Graphics teams to manage cross-functional timelines and troubleshoot concerns or questions.
- Schedule any pertinent creative meetings and kickoffs.
- Create cross-functionally shared workback schedules for all creative workflows.
- Manage any third-party resources and account/contract creation with the appropriate dedicated team.
Digital Producer
Esme Learning Solutions
01.2021 - 01.2022
- Coordinate and facilitate cross-functional meetings and communication across global time zones.
- Review, evaluate, and intake all creative briefs and requests.
- Create and develop project timelines and milestones.
- Brief and assign projects to copywriters, designers, and UI/UX specialists.
- Lead daily Creative Review meetings.
- Hand off completed creative assets to Growth Marketing, CRM, Product Managers, and external partners.
- Manage creative resource accounts (Getty, Adobe, etc.).
Boutique Producer
Rue Gilt Groupe
01.2011 - 01.2020
- Manage the production life cycle for up to 35 boutique launches per week across 2 e-commerce channels.
- Merchandise all products within the boutiques to provide visual flow and engagement, while leveraging product exposure counts and best sellers for RGG's customer base.
- Directly manage, train, and coach five Assistant Producers, assigning digital asset re-labeling projects and ownership of weekly boutiques, while ensuring they feel engaged, fostering their career trajectory, and providing oversight for the quality of work.
- Lead weekly creative and programming meetings to confirm that the Merchant, Creative, and Programming Teams' site visions are aligned and attainable.
- Collaborate with the programming team, ensuring all boutiques are hitting daily project milestones and are on track to launch as planned.
- Update merchants and pertinent stakeholders on the status of boutiques and special projects, proactively identifying and addressing areas of concern.
- Create tools and develop new processes leveraging Google Sheets, Google Forms, Tableau Workbooks, and Trello, which promote efficiency and innovation cross-functionally across departments.
- Create, curate, and circulate a weekly Boutique Production Newsletter highlighting industry trends, acquisitions, happenings, and organizational updates.
Assistant Boutique Producer
Rue Gilt Groupe
01.2011 - 01.2020
- Manage the production life cycle for up to eight boutiques per week.
- Collaborate closely with the team, Boutique Producer, and work cross-functionally with art directors, copywriters, designers, photographers, stylists, merchandise coordinators, feature writers, and imagers to ensure that all boutiques are accurate and reflective of the overall story and brand assortment.
- Manage style-level production needs and asset tracking to ensure the projected launch date is still on target.
- Communicate updates and concerns to the team boutique producer, in addition to maintaining accurate and up-to-date information on internal trackers and checklists.
- Provide production-level support for the Merchant, Planning, and Programming teams, and partner to support their business priorities.
- Coordinate and prioritize production deadlines for all boutique deliverables to ensure targeted daily launch dates.
Merchandise Coordinator
Rue Gilt Groupe
- Coordinate and support product flow between the in-house Receiving Department and Photography studio.
- Monitor inventory and report aged products to the Boutique Production team in order to maintain budgeted inventory levels.
- Communicate cross-functionally with the Studio Scheduling and Boutique Production teams to ensure the photography studio is running at full capacity.
Skills
- Data Software tools: Mondaycom, Smartsheets, Tableau, Jaspersoft
- Web Content Management software: Google Workplace, Microsoft Suite
- Team Leader
- People Manager
- Digital Creative Management
- Experiential Fabrication
- Print Creative Management
- Newsletter Creation
- Industry Trend Analysis
- Award Recognition
- Committee Leadership
- Social Engagement
Timeline
Service Experience Manager
Nordstrom
10.2024 - Current
Assistant Department Manager
Nordstrom
02.2024 - 10.2025
Creative Project Manager
George P Johnson
03.2023 - 09.2023
Digital Producer
Esme Learning Solutions
01.2021 - 01.2022
Boutique Producer
Rue Gilt Groupe
01.2011 - 01.2020
Assistant Boutique Producer
Rue Gilt Groupe
01.2011 - 01.2020
Merchandise Coordinator
Rue Gilt Groupe
Similar Profiles
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom
SRODE GEDEONSRODE GEDEON
Assistant Department Manager at NORDSTROMAssistant Department Manager at NORDSTROM
Mayreli BarriosMayreli Barrios
Department Manager at NordstromDepartment Manager at Nordstrom
Cassie WhiteCassie White
Retail Sales Associate/ Stylist at NordstromRetail Sales Associate/ Stylist at Nordstrom
Manish GurungManish Gurung
Project Manager/Business Analyst at EvidenProject Manager/Business Analyst at Eviden