Summary
Overview
Work History
Education
Skills
Timeline
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Kylee Adams

Buffalo,NY

Summary

Diligent visitor services associate and merchandiser with 11 years of experience in the museum and botanical garden sectors, specializing in visual merchandising and graphic design. Proven track record of increasing sales by 51% through creative displays and effective branding strategies. Skilled in Canva for signage and promotional materials, with a strong commitment to enhancing guest experiences and fostering educational engagement.

Overview

11
11
years of professional experience

Work History

Visitor Services Associate

Buffalo & Erie County Botanical Gardens Society
Buffalo, NY
01.2019 - 08.2025
  • By creating attractive and seasonal displays for the gift shop, I increased sales by 51% between April 2019 and April 2020, before my being promoted to Merchandiser in 2022.
  • I worked in Canva to create signage and flyers for, learning to edit and produce new templates. During the 2024 rebranding, I incorporated and refined branded designs in conjunction with Marketing.
  • Speaking with the public, I answered guest questions on our plant collections and the building's history, conducting independent research and learning the job when necessary.

Facilitator of Guest Experience

Buffalo Museum of Science
Buffalo, NY
10.2016 - 12.2018
  • As part of the museum's mission to educate and inspire wonder, I developed and presented daily science-based demonstrations for the visiting public.
  • Taking on further educational duties, I created and successfully ran a summer camp program with STEM lessons, activities, and crafts.
  • In a Reggio Emilia-inspired classroom, I worked with children of ages 3 through 5, keeping students engaged and encouraging a spirit of scientific inquiry.

Host

Denver Museum of Nature and Science
Denver, CO
08.2014 - 08.2015
  • I took on multiple duties, checking in guests and members of the museum, welcoming patrons through the welcome station, and acting as an usher and operator in the IMAX and Planetarium Theaters.
  • Hearing guest concerns, I responded with empathy and resolved issues as they arose with conflict management strategies.
  • During special events, such as family days and festivals, I acted as crafts facilitator, passing on lessons and skills with a variety of patrons from diverse backgrounds.

Guest Services Associate

Children's Museum of Denver
Denver, CO
08.2014 - 08.2015
  • I checked in guests, members, groups, and school groups through the front desk, adapting quickly between transactions, and keeping clear communication between departments.
  • I sold memberships, registered new members, and practiced data entry through entering membership data and printing membership cards.
  • As a part of program to sponsor admissions for low-income families, I petitioned individual donations and rose money for the museum.

Education

Bachelor's - Philosophy

University of Colorado Boulder
Boulder, CO
12.2016

High school diploma -

Hinkley High School
Aurora, CO
05.2006

Skills

  • Canva design
  • Visual merchandising
  • Guest interaction
  • Audience education
  • Conflict resolution
  • Membership sales
  • Empathetic communication
  • Research skills
  • Team collaboration
  • Creative problem solving
  • Cultural sensitivity
  • Call answering and routing

Timeline

Visitor Services Associate

Buffalo & Erie County Botanical Gardens Society
01.2019 - 08.2025

Facilitator of Guest Experience

Buffalo Museum of Science
10.2016 - 12.2018

Host

Denver Museum of Nature and Science
08.2014 - 08.2015

Guest Services Associate

Children's Museum of Denver
08.2014 - 08.2015

Bachelor's - Philosophy

University of Colorado Boulder

High school diploma -

Hinkley High School

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