Kylee Adkins
Williamsburg,VA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
5
5
years of professional experience
Work History
Office Manager
York River Dental
01.2022 - Current
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Filed and tracked insurance claims and communicated claims status to patients.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Dental Assistant
Levy Dental Group
06.2019 - 12.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Associates in Progress - Business Administration
Virginia Peninsula CC
Hampton, VA11.2024
No Degree - Biology
Limestone University
Gaffney, SC05.2021
High School Diploma -
Poquoson High School
Poquoson, VA06-2020
Skills
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Medical records management
- Inventory management
- Appointment coordination
- Customer service
- Hiring and training
- Insurance billing
- Treatment Planning
References
- Dr. Eduardo Lopez, York River Dental, (803) 410-2061
- Dr. George Michos, Levy Dental Group, (804) 441-0754
Timeline
Office Manager
York River Dental
01.2022 - Current
Dental Assistant
Levy Dental Group
06.2019 - 12.2021
Associates in Progress - Business Administration
Virginia Peninsula CC
No Degree - Biology
Limestone University
High School Diploma -
Poquoson High School
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