Kylee Anderson
Saint Joseph,MO
Summary
Experienced Office Manager and administration professional with 4 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contractor- Office Spirometry
Roshal Health
08.2023 - Current
- Perform high quality office spirometry (PFT.)
- Works closely with Roshal client, VES.
- Created training video for StudyCast system now used by directors for hiring all new PFT contractors
- Improved patient satisfaction by providing compassionate and empathetic care.
- Maintains excellent HIPPA compliancy in healthcare setting.
- Maintained accurate and up-to-date patient records, facilitating effective communication among team leaders.
- Travels to various states in the United States to perform pulmonary function tests
Office Manager
Coldwell Banker General Properties
07.2020 - 05.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and contracts to obtain information, audit and respond to requests.
- Improved audit efficiency by streamlining processes and implementing new paperless software tools.
- Managed, scheduled and coordinated office functions and activities for employees/agents.
- Managed office budget to handle inventory, postage and vendor services.
- Responded to assistance requests from agents and directed individuals through basic troubleshooting tasks.
- Oversaw scheduling duties of 30+ agents.
Manager
Lino's Pizza
12.2019 - 06.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
Associates in Applied Science & Technology - Certification in Business Management
North Central Missouri College
Trenton, MO05.2022
Skills
- Adaptive and Creative
- Strong Communication Skills
- Highly Observant and Extremely Organized
- Technology Efficient
- Exceptional Customer Service
- Efficient Multi-tasker
- People Oriented
- Quick Learner
- Proficient in Microsoft applications
- Social Media marketing; Facebook, Linked In, Instagram, Twitter
Certification
- BLS & CPR Certified
- Previously CNA Certified
- AARC Office Spirometry Certified
- Missouri Notary Public
- Missouri Realtor
- Kansas Realtor
Timeline
Contractor- Office Spirometry
Roshal Health
08.2023 - Current
Office Manager
Coldwell Banker General Properties
07.2020 - 05.2023
Manager
Lino's Pizza
12.2019 - 06.2020
Associates in Applied Science & Technology - Certification in Business Management
North Central Missouri College
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