Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven track record of seamlessly stepping into roles and implementing positive changes to drive company success. Dedicated to utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Welder Helper
Samuels EPC
05.2023 - 05.2024
Assist in laying out, cutting, fabricating and fitting of metal components prior to welding
Grind, file, buff and smooth welds using grinders, drills, wire brushes and other tools
Clean work area after completing assignments
Inspect completed welds to ensure they meet standards or specifications
Maintain records of materials used during each shift
Transport equipment between worksites when required
Follow safety protocols at all times while operating equipment and working with hazardous materials
Position pieces to be welded into jigs, holding fixtures or other type of supports as needed
Provide assistance to other welders during complex projects involving multiple steps
Communicate with supervisors regarding problems encountered during assigned tasks
Food Service Supervisor
Lawton Correctional Facility
05.2022 - 05.2023
Ensured compliance with health and safety regulations in all areas of the kitchen
Scheduled staff shifts, monitored attendance, and managed payroll records
Developed menus that met nutritional requirements while staying within budget guidelines
Maintained inventory of supplies, equipment, and food items needed for daily operations
Provided direction to staff on proper preparation techniques for menu items
Reviewed customer feedback forms to identify areas needing improvement in quality or customer service
Conducted weekly training sessions with staff members on food safety practices and standards
Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them
Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality
Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene
Assisted in recruiting, interviewing, hiring, onboarding new employees when needed
Performed continuous evaluations of employee performance and service levels
Manager
Sonic
03.2020 - 05.2022
Developed and implemented strategies to increase customer satisfaction and loyalty
Coached, mentored and trained team members in order to improve their job performance
Conducted regular meetings with staff to discuss progress and identify areas of improvement
Established processes to ensure efficient workflow throughout the organization
Resolved conflicts between employees by providing guidance on company policies and procedures
Provided leadership during times of organizational change or crisis situations
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
Analyzed customer feedback data to develop action plans for improving services offered
Scheduled interviews for potential candidates and conducted reference checks prior to hire
Monitored staff performance and addressed issues
Trained employees on additional job positions to maintain coverage of roles
Enforced customer service standards and resolved customer problems to uphold quality service
Education
High School Diploma -
Jal High School
Jal, NM
05.2020
Skills
Cutting familiarity
Grinding experience
Layout support
Site cleanup
Hand tools operation
Safety Procedures
Staff Leadership
Employee Scheduling
Staff Supervision
Portion Control
Performance Management
Staff Development
Marketing
Certification
Licensed Insurance Adjuster, 06/04/24
Activities
I am very artistic and love problem solving; puzzles, word searches, etc.