Kylee Baumholser
Wadesville,IN
Summary
Multiple years of experience in animal husbandry. 4+ years of experience in guest services. Works with coworkers to provide excellent service to visitors. Recognized for consistent attention to quality customer service. Strong work ethic, adaptability, and working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Tumbling Coach
Achieve Academy of Dance
Evansville, IN
10.2021 - Current
- Monitored safety procedures while teaching activities related to tumbling passes.
- Communicated regularly with parents about their child's progress and answered any questions they may have had.
- Mentored and worked with children between ages of 2 and 15 on techniques for both cheerleading and gymnastics.
Guest Services Associate
Mesker Park Zoo
Evansville, IN
09.2020 - Current
- Resolved guest complaints in a timely and efficient manner.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Facilitate public animal feedings for giraffes and penguins and educate guests on important animal information.
- Conducted tram tours and educate guests on our different animal species.
- Handled large groups of guests behind and on the scenes.
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Maintained cleanliness of work station.
- Assisted with training new Guest Services Associates on proper procedures.
Zookeeper Job Shadow
Mesker Park Zoo
Evansville, IN
08.2023 - 08.2023
- Shadowed and worked beside a zookeeper for three days.
- Cleansed and disinfected animal enclosures, cages, and habitats.
- Provided food and water to animals according to dietary requirements.
- Provided care to multiple animal species (ungulates, primates, carnivores, reptiles, and aves).
Zooteen/Volunteer
Mesker Park Zoo
Evansville, IN
05.2017 - 09.2019
- Assisted with zoo day camps.
- Attended informational sessions regarding proper animal care practices.
- Adhered to safety protocols while interacting with animals at all times.
- Handled animals for public encounters and educated guests on specific animal.
- Handled biofacts and educated visitors on animal conservation.
- Collaborated with other volunteers to ensure all tasks were completed efficiently.
4-H Member
Vanderburgh 4-H Center
Evansville, IN
05.2014 - 08.2019
- Attended 4-H meetings, conferences, and events to represent the organization.
- Attended 4-H fair week and presented both dairy cows and rabbits in judging competitions.
Education
High School Diploma -
North Posey High School
Poseyville, IN05-2022
Some College (No Degree) - Undecided
University of Southern Indiana
Evansville, INSkills
- Conflict Resolution Tactics
- Problem-Solving
- Complaint Handling
- Written and Verbal Communication
- Training and Mentoring
- Teamwork
- Attentive Listening
- Guest Relations
References
References available upon request.
Timeline
Zookeeper Job Shadow
Mesker Park Zoo
08.2023 - 08.2023
Tumbling Coach
Achieve Academy of Dance
10.2021 - Current
Guest Services Associate
Mesker Park Zoo
09.2020 - Current
Zooteen/Volunteer
Mesker Park Zoo
05.2017 - 09.2019
4-H Member
Vanderburgh 4-H Center
05.2014 - 08.2019
High School Diploma -
North Posey High School
Some College (No Degree) - Undecided
University of Southern Indiana
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