Kylee Berdecio
The Woodlands,TX
Summary
Offering strong foundation in web development principles and willingness to grow within industry. Developed skills in front-end and back-end technologies within collaborative and fast-paced environment. Seeking to leverage technical expertise and problem-solving abilities to drive success in diverse roles.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Procore
03.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Identified and resolved issues related to mobile and web construction applications, ensuring seamless user experience.
- Utilized tools like JIRA and Zendesk to log, track, and resolve bugs, ensuring efficient issue management.
- Collaborated with engineering, product, and customer service teams to address and resolve technical issues.
- Communicated intricate technical concepts clearly to non-technical users.
Social Media Manager
Soltribe Music LTD
04.2020 - Current
- Generated growth of14,000 followers on Instagram account
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Sales, Customer Service Representative
1-800-Contacts
09.2019 - 04.2020
- Used strategic thinking to understand product knowledge and meet monthly sales goals and quotas
- Resolved customer inquiries quickly to improve customer satisfaction.
- Assisted customers with product selection and provided information for seamless shopping experiences.
Licensed Insurance Agent, Sales
Clearlink
04.2017 - 07.2019
- Negotiated with clients on or their behalf, providing excellent customer service
- Enhanced client satisfaction by developing personalized insurance packages.
- Assessed clients' needs to recommend suitable insurance policies.
Education
Bachelor of Science - Data Analytics & Information Systems; Emphasis: Web Development
Utah State University, Jon M. Huntsman School of Business
Logan, UT12.2024
Bachelor of Science - General Education
Snow College
Ephraim, UT05-2012
Skills
- Programming languages: Python, SQL, java, JavaScript, jQuery, HTML, CSS
- Nodejs and express familiarity
- Reactjs familiarity
- Tableau visualization
- Familiarity with cloud computing
- UI/UX
- API integration
- Kukkiwon certified 1st Dan Black Belt in Tae Kwon Do
Timeline
Technical Support Representative
Procore
03.2024 - Current
Social Media Manager
Soltribe Music LTD
04.2020 - Current
Sales, Customer Service Representative
1-800-Contacts
09.2019 - 04.2020
Licensed Insurance Agent, Sales
Clearlink
04.2017 - 07.2019
Bachelor of Science - Data Analytics & Information Systems; Emphasis: Web Development
Utah State University, Jon M. Huntsman School of Business
Bachelor of Science - General Education
Snow College
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