Kylee Boucher
Lead Department Coordinator
Manchester,NH
Summary
Currently employed as a Lead Department Coordinator at CMC Behavioral Health Service since March 2023. Enrolled at CMC Nashua Community College to obtain an Associate’s Degree in Business Administration. Knowledgeable skill set developed through experience is accompanied by a professional and positive work ethic. Working as a part of a diverse team ensuring smooth daily operations including patient conflict, ordering repairs, reports, training new staff, and making sure provider needs are met daily. Strong attributes in Microsoft Office Products, McKesson Charting, Centricity, and All Scripts Medical Office Software' and able to quickly learn new technology/systems.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Lead Department Coordinator
Catholic Medical Center-Behavioral Health Services
03.2023 - Current
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Assisted in recruiting efforts, contribute to successful onboarding of new team members.
- Oversees Department Coordinators and ensures adequate daily staffing and time off requests for department.
- Assists with maintaining and monitoring provider schedules and in-patient on-call schedules.
- Collect and process reimbursements for licensure renewals and continuing education expenses along with tracking continuing education hours
- Orders supplies and monitors office inventory.
- Process work orders for office repair needs.
- Process invoices and reports for department.
- Provides training to new staff members.
- Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
- Served as liaison between department and other internal teams, fostering strong working relationships.
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Implemented performance tracking tools, enabling informed decision-making and proactive problem-solving within the department.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Office Coordinator
Catholic Medical Center Queen City Medical Assoc.
08.2021 - 03.2023
- Schedule patient appointments, radiology scheduling, and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history.
- Verify patient’s insurance coverage and collect co-payments.
- Assist patients in filling patient consent forms and payment contract forms
- Process credit card payments and balance daily cash deposits.
- Maintain patient and verify patient information at every visit.
- Work under guidance of Supervisor and follow departmental policies and procedures.
- Review patient accounts, identify delinquent accounts and collect due amounts.
- Oversee Patient Service Representatives. Take time off requests
- Initializing reports
- Process invoices
- Review time cards
- Address any patient complaints and communicate appropriately with manager
- Process work orders
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Service Representative
Catholic Medical Center- Amoskeag Family Practice
05.2018 - 08.2021
- Schedule patient appointments, radiology scheduling, and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history.
- Verify patient’s insurance coverage and collect co-payments.
- Assist patients in filling patient consent forms and payment contract forms
- Process credit card payments and balance daily cash deposits.
- Maintain patient and verify patient information at every visit.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers
Education
Associate of Arts - Business Administration
Nashua Community College
Nashua, NH 05.2023 - Current
Skills
Scheduling Coordination
Document Control
Report Preparation
Workload prioritization
Meeting facilitation
Staff Management
Customer Service
Workflow Coordination
Scheduling
Problem-Solving
Employee performance evaluation
Certification
LNA
Timeline
Associate of Arts - Business Administration
Nashua Community College
05.2023 - Current
Lead Department Coordinator
Catholic Medical Center-Behavioral Health Services
03.2023 - Current
Office Coordinator
Catholic Medical Center Queen City Medical Assoc.
08.2021 - 03.2023
Patient Service Representative
Catholic Medical Center- Amoskeag Family Practice
05.2018 - 08.2021
LNA
06-2011