Kylee Burkey
Monroe,MI
Summary
Offering friendly and professional demeanor, ready to learn and excel in a new environment while working in a field I desire. Brings attention to detail and a longing to learn and grow. Ready to use and further develop communication and customer service skills and transfer them from a customer to a patient. Experienced in handling all personality types with ease and comfort. Devotion to making all interactions feel personal and hospitable.
Overview
3
3
years of professional experience
Work History
Server
Sylvania Country Club
05.2023 - Current
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted in training new servers on service standards at a higher level.
- Addressed customer inquiries and resolved complaints effectively.
- Communicating proficiently with coworkers when they have questions or concerns, and need aid.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host/Bartender/Server/Pizza Cook
River's Edge Pizza Pub & Grill/River's Edge at Carrington
06.2022 - 11.2023
- Welcomed and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservations and waitlists efficiently to optimize table turnover.
- Handled guest inquiries and complaints with professionalism and effective problem-solving skills.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained cleanliness and organization of dining area to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted quickly to changing priorities during peak service hours.
- Mixed and served beverages according to standard recipes and customer preferences.
- Delivered exceptional customer service, enhancing guest satisfaction through friendly interactions.
- Developed knowledge of local craft beers and cocktails to recommend selections to patrons.
- Managed time effectively during shifts to prioritize tasks and complete them within designated timelines, minimizing downtime in the kitchen.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Completed orders to the exact order ticket instructions.
- Handled multiple tickets at once while completing them without error in a timely manner.
Education
High School Diploma -
Ida High School
Ida06-2023
Skills
- Customer service
- Conflict resolution
- Time management
- Order processing
- Computer Skills
- High-pressure environment management
- Guest relationship building
- Active listening skills
- Attention to detail
- Problem-solving strategies
- Strong work ethic
- Professional appearance
- Memory retention
Timeline
Server
Sylvania Country Club
05.2023 - Current
Host/Bartender/Server/Pizza Cook
River's Edge Pizza Pub & Grill/River's Edge at Carrington
06.2022 - 11.2023
High School Diploma -
Ida High School