Kylee Campbell
Portland
Summary
Dynamic operations leader with a proven track record at The Scholar First, excelling in customer success and account management. Expert in client onboarding and cross-functional coordination, I foster strong relationships and drive retention. Adept at process design and SOP development, I ensure seamless communication across multi-time zones while enhancing client experiences.
Overview
8
8
years of professional experience
Work History
Director of Operations & Customer Success
The Scholar First
03.2022 - 01.2026
- Served as the primary point of contact for executive-level clients, supporting over 30 active clients at any given time.
- Worked across multiple time zones, maintaining consistent communication and follow-through.
- Led client onboarding, including scope alignment, timelines, and expectations.
- Managed day-to-day client operations across multi-year partnerships.
- Acted as the connector between clients and delivery teams.
- Built the operational foundation for new business, including tools, systems, protocols, and SOPs.
- Created onboarding materials, trackers, templates, and internal workflows.
- Developed client-facing materials such as agendas, guides, and communications.
- Identified issues early and resolved problems directly.
- Supported renewal conversations through strong relationships and clear documentation.
General Manager
Feedme Hospitality (MAK*KET Fishmonger & Eatery)
Seattle
06.2021 - 03.2022
- Opened and operated a new restaurant location.
- Managed customer experience, staffing, scheduling, and vendor coordination.
- Established operating procedures and training materials.
- Led teams in a fast-paced, customer-driven environment.
Front of House & Catering Manager
Olive Garden
Kirkland
06.2020 - 06.2021
- Led front-of-house and catering operations.
- Coordinated events and managed customer expectations.
- Trained staff to deliver consistent service.
- Department ranked among top-performing locations nationwide.
Front of House Manager
Piatti
Seattle
11.2017 - 06.2020
- Managed front-of-house operations during COVID-era disruptions.
- Maintained strong guest relationships.
- Implemented safety protocols while preserving service quality.
Skills
- Customer Success
- Account Management
- Client Onboarding
- Implementation
- Executive Stakeholders
- Enterprise Stakeholders
- Cross-Functional Coordination
- Customer Experience
- Customer Retention
- Process Design
- SOP Development
- Remote Support
- Multi-Time-Zone Support
- People Management & Growth
Timeline
Director of Operations & Customer Success
The Scholar First
03.2022 - 01.2026
General Manager
Feedme Hospitality (MAK*KET Fishmonger & Eatery)
06.2021 - 03.2022
Front of House & Catering Manager
Olive Garden
06.2020 - 06.2021
Front of House Manager
Piatti
11.2017 - 06.2020