Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
background-images

Kylee Carrell

Tooele,UT

Summary

Dynamic and reliable customer service professional with experience at McDonald's, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Recognized for maintaining a clean and organized environment while efficiently managing high-stress situations. Committed team player with a positive attitude and strong problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fast Food Worker

McDonald's
03.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Cashier

Walmart
04.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Sales Associate

Big 5 Sporting Goods
07.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Hunter High School
West Valley City, UT
06.2020

Skills

  • Customer service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and empathy
  • Money handling
  • Engaging personality
  • Safe food handling
  • Organized multi-tasker
  • Listening and comprehension
  • Reliable and punctual
  • Cash handling proficiency
  • Late-night shift availability
  • Stress tolerance and resilience
  • Sanitation and cleanliness
  • Personal hygiene maintenance
  • Accustomed to shift work
  • Customer response
  • Attention to detail focus
  • Initiative and proactivity
  • Basic math
  • Food safety compliance
  • Physical stamina and endurance
  • Meal preparation
  • Excellent multi-tasker
  • Reliable team worker
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Teamwork and collaboration
  • Team player
  • Adaptability and flexibility
  • Cleaning and sanitizing
  • Cleaning and organization
  • Problem-solving
  • Cleaning
  • Decision-making
  • Dependable and cooperative
  • Collaboration and teamwork
  • Critical thinking
  • Cash handling
  • Order taking
  • Multitasking and organization
  • Attention to detail
  • Cash register operations
  • Team leadership
  • Drive-thru operations
  • Food preparation
  • Food and beverage service
  • Cash register operation
  • Payment transactions
  • Food service standards
  • Handling complaints

Accomplishments

I was able to work the front and back of Mcdonald's kitchen every night, taking orders, preparing the food and drinks, and handing the food out in a timely manner. I work very well with my coworkers and try to make everyones job go as smoothly as possible every shift.

Certification

I have my food handlers permit. I was able to get it extremely fast and start work the next week.

Timeline

Fast Food Worker

McDonald's
03.2023 - 11.2023

Cashier

Walmart
04.2022 - 01.2023

Sales Associate

Big 5 Sporting Goods
07.2020 - 11.2021

Hunter High School

Similar Profiles

CREATE PROFILE
Kylee Carrell