KYLEE CARTER
Menifee,CA
Summary
Motivated Individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Resident Care Director
Murrieta Gardens
01.2022 - Current
- Ensure that resident care is provided in a safe and effective manner while consistently maintaining resident dignity, choice, privacy and respect
- Direct staff to provide quality and appropriate resident care that meets or exceeds company and regulatory standards
- Assure the completion of staff schedules with ongoing monitoring of schedules to assure staffing requirements are met
- Following Title 22 regulations, assuring community is within state regulations and compliance
- Maintain a current knowledge of OSHA and state regulations and routinely monitor community compliance with regulations related to resident care
- Maintain responsibility for development, implementation, modification and communication of all resident assessments and care plans
- Serve as liaison between resident, family, physician and other health care providers regarding health care issues
- Serves as a member of the community's leadership team and may act as the Executive Director in Charge in his or her absence.
- Developed policies and procedures for effective pharmacy management.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Liaised with families regarding resident progress, answering concerns promptly while maintaining professional boundaries.
Lead Medtech for Geriatrics
Murrieta Gardens
01.2022 - Current
- While overseeing the work of caregivers for shift, administered medications according to directions and time
- Performed wound care with proper materials
- Discussed care plans and treatments to follow with multiple hospice and case managers
- Had direct communication with doctors regarding resident needs, appointments, medications and conditions
- Entered new orders into EMAR
- Spoke with pharmacy's for medication refills, new orders and insurance's
- Handled family dis-satisfaction and satisfaction with care
- Assisted Resident Care Coordinator with job tasks assigned
- Assisted caregivers with transfers, feeding the residents, cleaning rooms and ADL's
- Responded appropriately to the physical, emotional, and developmental needs of residents
- Maintained organization in medication storage and med room.
Cashier/Server
Sizzler
08.2016 - Current
- Consistently provided professional, friendly, and engaging service
- Skillfully promote and serve items on the menu, and up-sale weekly restaurant specials
- Display enthusiasm and knowledge about the restaurant's menu and products
- Assemble carry out orders and complete special requests for guests
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
- Handled payments including cash, credit, and debit cards in a professional manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Samurai Sushi
02.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Clinical & Administrative Medical Assistant
Dr. Yeh Weilee
07.2021 - 09.2021
- Assisted in appointment scheduling, answering phones, greeting patients, filing, Medical Records Management and Charting
- Assisted the physician with urine analysis, patient exams, taking and recording vitals, injections, EKG's and preparing rooms for patients.
Receptionist
Massage Green Spa
12.2020 - 02.2021
- Answered all phone calls incoming and outgoing of office
- Scheduled all appointments accommodating to the office and client availability
- Dealing with cancellations and no show for appointments
- Explained types of services we offer as well as prices
- Explained how services work and what services include
- Listened and noted feedback of client's concerns or pleasure with their visit
- Maintained the organization and cleanliness of the office.
Caregiver for Geriatrics
The Lakes Assisted Living and Memory Care
08.2015 - 12.2015
- Maintained accurate records of resident care, condition, progress, and concerns
- Responded appropriately to the physical, emotional, and developmental needs of residents
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles
- Maintained a clean, healthy, and safe environment
- Assisted with resident transfer and ambulation.
Education
HealthStaff Training Institute
Temecula, CA08.2021
Temecula Valley School of Nursing
Temecula, CA01.2015
Skills
Basic Life Support for Health Care Providers (BLS)
Operational management
Patient Care Assessment
Heartsaver CPR AED (CPR AED)
Staff Supervision
Clinical Leadership
Safe Food Handling
Staff Training
Food sales and promotion
Cleanliness standards
Exceptional customer service
Relationship Building
Memory retention
Team Player
Timeline
Server
Samurai Sushi
02.2022 - 03.2023
Resident Care Director
Murrieta Gardens
01.2022 - Current
Lead Medtech for Geriatrics
Murrieta Gardens
01.2022 - Current
Clinical & Administrative Medical Assistant
Dr. Yeh Weilee
07.2021 - 09.2021
Receptionist
Massage Green Spa
12.2020 - 02.2021
Cashier/Server
Sizzler
08.2016 - Current
Caregiver for Geriatrics
The Lakes Assisted Living and Memory Care
08.2015 - 12.2015
HealthStaff Training Institute
Temecula Valley School of Nursing
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